Please select Into the mobile phone version | Continue to access the computer ver.
Crsytalsky 7.85 Ultra / Flysafe Error
639 3 10-10 07:10
Uploading and Loding Picture ...(0/1)
o(^-^)o
Skyclip
Second Officer
Flight distance : 347940 ft
  • >>>
Offline


Doing a Construction Documentation now since one year, every two weeks.
Its always been annoying to authorize the Drone again and again since Flysafe cant unlock you for
at least one year.
Im unlocking on site, HotSpot via Iphone connected to the Crystalsky.
Sometimes it needed 10 Attempts on site to finally unlock the Authorization Zone.
So, in some way it was already broken before.


Today the following error came up, while unlocking the Authorization Zone: unknownHostException: cant resolve host
No chance to unlock, also connection to HotSpot of the Iphone is fine.

Only thing that changed from my side, is that i updated my IPhone to IOS 13.

Equipment:
Crystalsky 7.85 Ultra
Mavic 2 Pro
Iphone 8

All Equipment updated to the latest available Versions.




IMG_7801.jpg
10-10 07:10
Use props
DJI Gamora
Super Moderator

Offline

Hi, thank you for reaching out and we're deeply sorry for the inconvenience caused. I will highly recommend you to coordinate this concern directly to our designated department at flysafe@dji.com and they will help you to possible rectify the issue. Thank you for your kind and understanding.
10-10 08:14
Use props
Skyclip
Second Officer
Flight distance : 347940 ft
  • >>>
Offline

DJI Gamora Posted at 10-10 08:14
Hi, thank you for reaching out and we're deeply sorry for the inconvenience caused. I will highly recommend you to coordinate this concern directly to our designated department at  and they will help you to possible rectify the issue. Thank you for your kind and understanding.

Thanks for the reply.
For me, this seems more like a connection issue Iphone/Crystalsky.
But lets see what flysafe has to say.
10-11 23:50
Use props
DJI Gamora
Super Moderator

Offline

Skyclip Posted at 10-11 23:50
Thanks for the reply.
For me, this seems more like a connection issue Iphone/Crystalsky.
But lets see what flysafe has to say.

Thank you please keep us updated.
10-12 11:31
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules