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Cannot take off
498 38 10-12 09:43
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djiuser_QY5Sk59IQZXQ
lvl.2
Flight distance : 2756 ft

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From the last update with DJI Assistant 2 my Mavic Air won't fly. Please, someone to help...
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10-12 09:43
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BobB
Captain
Flight distance : 138310 ft
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Seriously?
10-12 10:19
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EFRPIC
Second Officer

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Blind guess here but I suspect the fabric under the Air is impacting the movement of the gimbal causing the error. Flat surface, please.
10-12 11:09
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A J
Captain
Flight distance : 11526437 ft
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Put it on a landing pad - outside - and try again.
10-12 11:13
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DJI Tony
Super Moderator

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Hi, we're sorry for the inconvenience. May we know if this problem occurs upon updating the firmware? Would it be possible if you could refresh the firmware version into the latest using the DJI Assistant 2? After using the DJI Assistant 2, you may re-calibrate the IMU and compass to see if there will be changes. Please keep us posted on the latest progress. Thank you for your support.
10-12 14:07
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Tomcatuk
First Officer
Flight distance : 28743 ft
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Is that on your bed?? and as BobB said.....
10-13 02:24
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QQRUCH
Captain
Flight distance : 312323 ft
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sure? must be a joke....
10-13 02:55
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FatherXmas
Captain
Flight distance : 4058619 ft
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I needed a good chuckle this morning.
10-13 05:57
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djiuser_QY5Sk59IQZXQ
lvl.2
Flight distance : 2756 ft

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Yes after the update before that fly perfect. I try flat surface thank you but still the same for someone this sounds like a joke but not for me. Please help me...
10-13 08:13
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djiuser_QY5Sk59IQZXQ
lvl.2
Flight distance : 2756 ft

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Tomcatuk Posted at 10-13 02:24
Is that on your bed?? and as BobB said.....

Yes, mate but I try outside and nothing is the same.
10-13 08:15
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djiuser_QY5Sk59IQZXQ
lvl.2
Flight distance : 2756 ft

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QQRUCH Posted at 10-13 02:55
sure? must be a joke....

It's not a joke...
10-13 08:16
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djiuser_QY5Sk59IQZXQ
lvl.2
Flight distance : 2756 ft

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DJI Tony Posted at 10-12 14:07
Hi, we're sorry for the inconvenience. May we know if this problem occurs upon updating the firmware? Would it be possible if you could refresh the firmware version into the latest using the DJI Assistant 2? After using the DJI Assistant 2, you may re-calibrate the IMU and compass to see if there will be changes. Please keep us posted on the latest progress. Thank you for your support.

Hi, yes I make everything but nothing. After update with DJI+Assistant+2+1.2.5
10-13 08:18
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djiuser_QY5Sk59IQZXQ
lvl.2
Flight distance : 2756 ft

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Yes, any suggestion and ideas.
10-13 08:20
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Ahmed Hussain
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Flight distance : 1214019 ft
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It is the Electronic Speed Controller (ESC) error. There might be a damage if the motors are not running.  
10-13 08:23
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djiuser_QY5Sk59IQZXQ
lvl.2
Flight distance : 2756 ft

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Ahmed Hussain Posted at 10-13 08:23
It is the Electronic Speed Controller (ESC) error. There might be a damage if the motors are not running.

Hi Ahmed, when starting the drone they move as usual. It's something other.
10-13 08:28
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Ahmed Hussain
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Your case, it is a problem with the Electronic Speed Controller that aircraft doesn't takeoff.

Ok remove all propellers then try.
10-13 08:39
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djiuser_QY5Sk59IQZXQ
lvl.2
Flight distance : 2756 ft

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Ahmed Hussain Posted at 10-13 08:39
Your case, it is a problem with the Electronic Speed Controller that aircraft doesn't takeoff.

Ok remove all propellers then try.

Yes, I make several times but nothing... Any other idea?
10-13 08:43
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Ahmed Hussain
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Don't worry, it's not a big problem, maximum could be only ESC disconnection that needs to be connected

For now, try somewhere else to take off.
10-13 08:52
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djiuser_QY5Sk59IQZXQ
lvl.2
Flight distance : 2756 ft

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Ahmed Hussain Posted at 10-13 08:52
Don't worry, it's not a big problem, maximum could be only ESC disconnection that needs to be connected

For now, try somewhere else to take off.

I'm worried Ahmed... But how ESC is disconnected and how to connect tell me, please...
10-13 08:59
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djiuser_QY5Sk59IQZXQ
lvl.2
Flight distance : 2756 ft

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djiuser_QY5Sk59IQZXQ Posted at 10-13 08:59
I'm worried Ahmed... But how ESC is disconnected and how to connect tell me, please...

Maybe is ESC Calibration problem... But how???
10-13 09:03
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Ahmed Hussain
Captain
Flight distance : 1214019 ft
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djiuser_QY5Sk59IQZXQ Posted at 10-13 08:59
I'm worried Ahmed... But how ESC is disconnected and how to connect tell me, please...

Could be disconnected either by shock or maybe even the firmware instructions (accessibility instruction).

There is no calibration for ESC.
10-13 09:11
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BobB
Captain
Flight distance : 138310 ft
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Might try refreshing the firmware on the bird and the remote control and see the result.
10-13 09:28
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djiuser_QY5Sk59IQZXQ
lvl.2
Flight distance : 2756 ft

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BobB Posted at 10-13 09:28
Might try refreshing the firmware on the bird and the remote control and see the result.



Can't update again just before that. The only factory reset but is the same... The remote control does not recognise win 10 it's also very strange... Please, I need help... Thank you.
10-13 09:59
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BobB
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Close the app first and then reboot. Reboot your PC before each firmware refresh. In other words don't run both unless you reboot in between each refresh. Run the refresh not the factory reset.
10-13 10:58
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djiuser_QY5Sk59IQZXQ
lvl.2
Flight distance : 2756 ft

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BobB Posted at 10-13 10:58
Close the app first and then reboot. Reboot your PC before each firmware refresh. In other words don't run both unless you reboot in between each refresh. Run the refresh not the factory reset.

Yes, I try with rebooting and refresh but is the same... Think I need some like develop the program to reset and maybe upgrate ESC I read a lot this two days about that Esc error but nothing how to fix with software. I see a couple of post from people using old DJI Assistant with developing tools but not working with Mavic Air it shows me when connecting the drone is Mavic Pro ... Finally is the same
10-13 12:02
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BobB
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djiuser_QY5Sk59IQZXQ Posted at 10-13 12:02
Yes, I try with rebooting and refresh but is the same... Think I need some like develop the program to reset and maybe upgrate ESC I read a lot this two days about that Esc error but nothing how to fix with software. I see a couple of post from people using old DJI Assistant with developing tools but not working with Mavic Air it shows me when connecting the drone is Mavic Pro ... Finally is the same

ah k good luck then. Let us know if you get it fixed.
10-13 12:45
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djiuser_QY5Sk59IQZXQ
lvl.2
Flight distance : 2756 ft

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Someone with new fresh ideas... Please, people, help me!!!
10-13 13:15
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djiuser_QY5Sk59IQZXQ
lvl.2
Flight distance : 2756 ft

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DJI Tony Posted at 10-12 14:07
Hi, we're sorry for the inconvenience. May we know if this problem occurs upon updating the firmware? Would it be possible if you could refresh the firmware version into the latest using the DJI Assistant 2? After using the DJI Assistant 2, you may re-calibrate the IMU and compass to see if there will be changes. Please keep us posted on the latest progress. Thank you for your support.



When I make a test in DJI Assistant 2 it shows me the wrong frame and working only the front motors but when start the drone rear motors move like regular all times. I need another program to test and fix the ESC this is a software problem...
10-14 00:56
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BobB
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djiuser_QY5Sk59IQZXQ Posted at 10-14 00:56
[view_image][view_image][view_image][view_image][view_image][view_image][view_image][view_image]

When I make a test in DJI Assistant 2 it shows me the wrong frame and working only the front motors but when start the drone rear motors move like regular all times. I need another program to test and fix the ESC this is a software problem...

Have you uninstalled and deleted all that remained of DJI Asst 2 rebooted and reinstall a fresh downloaded copy from DJI's site? (There are remains of it left behind in C: drive > Program Files x86 so delete them then reboot and reinstall) .
10-14 01:25
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djiuser_QY5Sk59IQZXQ
lvl.2
Flight distance : 2756 ft

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BobB Posted at 10-14 01:25
Have you uninstalled and deleted all that remained of DJI Asst 2 rebooted and reinstall a fresh downloaded copy from DJI's site? (There are remains of it left behind in C: drive > Program Files x86 so delete them then reboot and reinstall) .

Yes, BobB I make everything step by step I know how to do it mate but is the same... The biggest problem is the new version, my friend... I order a new ESC board I will change I hope to fix but still, I think is a software problem ...
10-14 01:34
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BobB
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djiuser_QY5Sk59IQZXQ Posted at 10-14 01:34
Yes, BobB I make everything step by step I know how to do it mate but is the same... The biggest problem is the new version, my friend... I order a new ESC board I will change I hope to fix but still, I think is a software problem ...

ok ok just trying to help. Good luck.
10-14 01:43
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djiuser_QY5Sk59IQZXQ
lvl.2
Flight distance : 2756 ft

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BobB Posted at 10-14 01:43
ok ok just trying to help. Good luck.

Thank you BobB I understand... I hope some from DJI people to help but they don't want and maybe don't know ...  Now I need someone to tell me how to go in DevTools to new DJI+Assistant+2+1.2.5 ???
10-14 03:20
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BobB
Captain
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djiuser_QY5Sk59IQZXQ Posted at 10-14 03:20
Thank you BobB I understand... I hope some from DJI people to help but they don't want and maybe don't know ...  Now I need someone to tell me how to go in DevTools to new DJI+Assistant+2+1.2.5 ???

Search youtube and you will find it

10-14 03:55
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djiuser_QY5Sk59IQZXQ
lvl.2
Flight distance : 2756 ft

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BobB Posted at 10-14 03:55
Search youtube and you will find it

Yes, BobB I will. Thank you.
10-14 15:58
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DJI Tony
Super Moderator

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djiuser_QY5Sk59IQZXQ Posted at 10-13 08:18
Hi, yes I make everything but nothing. After update with DJI+Assistant+2+1.2.5

Hi, we're sorry for the late response. I would like to verify that you drone doesn't experiences any incidents before, right? I would like to ask if you've managed re-install the application as I notice that based on the screenshot, the ESC status of your aircraft is on "Normal" state.  You may also try to change a mobile device to see if you'll be getting the same error message. In addition to this, it's highly recommended to sync the flight records and save important files before deleting your app to prevent lost files. Thank you for understanding.
10-19 14:28
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djiuser_QY5Sk59IQZXQ
lvl.2
Flight distance : 2756 ft

United Kingdom
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DJI Tony Posted at 10-19 14:28
Hi, we're sorry for the late response. I would like to verify that you drone doesn't experiences any incidents before, right? I would like to ask if you've managed re-install the application as I notice that based on the screenshot, the ESC status of your aircraft is on "Normal" state.  You may also try to change a mobile device to see if you'll be getting the same error message. In addition to this, it's highly recommended to sync the flight records and save important files before deleting your app to prevent lost files. Thank you for understanding.

Hey  Tony, I don't need flight records and I aways delete after the end of the day. Yes like everybody I have incidents three before this ESC error but you write and see ESC status is Normal and start this error after the update before that after the last incident I fly four times with my drone...
10-20 02:39
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djiuser_QY5Sk59IQZXQ
lvl.2
Flight distance : 2756 ft

United Kingdom
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djiuser_QY5Sk59IQZXQ Posted at 10-20 02:39
Hey  Tony, I don't need flight records and I aways delete after the end of the day. Yes like everybody I have incidents three before this ESC error but you write and see ESC status is Normal and start this error after the update before that after the last incident I fly four times with my drone...

I forgot after update first is Battery Error but fix with old DJI Assistant 2 with DevTools after that show me and ESC error but the question is with the new update read incident log maybe block my drone and how to erase?
I have four batteries and I test to other Mavic Air and they work perfectly...
Maybe someone if tells me how to use DevTools in new DJI+Assistant+2+1.2.5 I will fix this problem and how to erase history in the drone also?
10-20 03:05
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djiuser_QY5Sk59IQZXQ
lvl.2
Flight distance : 2756 ft

United Kingdom
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Hi friends!!! I solved the problem " Cannot take off" myself. Just this Saturday I replaced ESC Board and my Mavic AIR fly again But again I have problem with the battery and drone fly 10 min to 50% of the battery and going himself to landing??? Any idea how to fix????
8 hours ago
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djiuser_QY5Sk59IQZXQ
lvl.2
Flight distance : 2756 ft

United Kingdom
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8 hours ago
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