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Windows 10 doesn't recognise Ronin-S
194 1 10-12 12:11
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Flight distance : 293720 ft

Hi, all.

Forgive a newbie post, but I hope someone can point me in the right direction.  I have a Ronin S and I received the e-mail about new firmware so went to upgrade. When I connect the device to my Windows 10 PC, I get a message saying 'USB Device not recognised', and so the DJI Pro Assistant can't connect to it.

What do I need to do to make Windows recognise my Ronin-S, please?

Many thanks,

10-12 12:11
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DJI Mindy
Flight distance : 7 ft

Hi Steve, DJI Pro Assistant for Ronin should be compatible with Windows 10, please re-install the software to see if it helps or change another cable. If the issue persists, please try with another computer.
10-14 04:12
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