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PHANTOM 4 PRO + V2.0 EXPLODED IN FLIGHT
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7694 161 10-14 01:28
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marios5
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I am so disappointed! My Phantom 4 Pro+ V2.0 literally exploded in the air on Saturday. At a distance of almost 1.5km from me, it sounded like a cannon shot, so loud was the explosion.
  
  
A friend of mine who are years in the drone business and owns a couple of DJI drones says he has never heard or seen anything like this from a drone that explodes in the air. He reckons it must be the battery that exploded.
  
  
Now I see that I bought it nearly 15 months ago from Dji Drone Deals Cape Town, South Africa, which means out of the 12 months guarantee term, but I really think DJI can replace the aircraft for me, it is after all, a poor fitting or some other internal fault from DJI. The flight records also show that there were no warnings or trouble codes whatsoever.

  It’s really disappointing, what if it fell into the nearby dry oats land of 100's of hectares and burned it down, millions of rand’s damage or my child was nearby? I don’t even want to think of all the what if’s.  
  
  
It’s really a disappointment for me, as I never had any problems in the last 14.5 months with the drone.
  
  
I really hope DJI will sort this for me.
  
  
I attach photos of the exploded and burned out drone.
  
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10-14 01:28
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RedHotPoker
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Wow, that’s a complete loss. Nothing left to repurpose.


Obviously your flight battery had a better idea of a good time...

I would definitely be requesting a full refund, from DJI.


RedHotPoker
10-14 01:30
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marios5
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RedHotPoker Posted at 10-14 01:30
Wow, that’s a complete loss. Nothing left to repurpose.

Luckily we could find the burnt out drone as proof. I'm going to do everything so that DJI can replace it for me.
10-14 01:42
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RedHotPoker
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marios5 Posted at 10-14 01:42
Luckily we could find the burnt out drone as proof. I'm going to do everything so that DJI can replace it for me.

I know one thing, it will be with much difficulty to deny you...

That might have started a terrible fire, that could have taken innocent lives. They owe you...



RedHotPoker
10-14 01:48
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marios5
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RedHotPoker Posted at 10-14 01:48
I know one thing, it will be with much difficulty to deny you...

That could have started a terrible fire, that could have taken innocent lives. They owe you...

For sure, I froze when I think of all the consequences.
10-14 02:06
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RedHotPoker
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marios5 Posted at 10-14 02:06
For sure, I froze when I think of all the consequences.

You know, in the four or more years that I have been here, never have I witnessed such destruction.

Certainly there have been only a hand full of batteries that went up in smoke, and sometimes flames.
Never though, had I recalled witnessing an actual explosive destroyed drone.

Like it was deliberately shot out of the air, with an armed missile.


RedHotPoker
10-14 02:13
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AntDX316
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Maybe someone sniped it.  They don't even make the P4PV2.0 anymore.  I don't think they would ship you anything but give you some sort of discount.
10-14 03:09
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embayweather
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I think this is something that you need to report to your country's air investigation unit, as it has , in my opinion, world wide consequences. A really horrendous incident for you, and as you say, there wsa potential for great destruction and possible loss of life.
10-14 03:42
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marios5
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RedHotPoker Posted at 10-14 02:13
You know, in the four or more years that I have been here, never have I witnessed such destruction.

Certainly there have been only a hand full of batteries that went up in smoke, and sometimes flames.

Exactly! My friend says he knows of many cases where the battery exploded during charging, but not where it happened in flight.
10-14 04:23
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marios5
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AntDX316 Posted at 10-14 03:09
Maybe someone sniped it.  They don't even make the P4PV2.0 anymore.  I don't think they would ship you anything but give you some sort of discount.

No, there was no one near the drone, it was on our farm the accident happened.
10-14 04:26
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marios5
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embayweather Posted at 10-14 03:42
I think this is something that you need to report to your country's air investigation unit, as it has , in my opinion, world wide consequences. A really horrendous incident for you, and as you say, there wsa potential for great destruction and possible loss of life.

I totally agree with you.
10-14 04:27
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maddox
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That's looking so bad, hope DJI give you a reasonable refund
10-14 05:27
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DAFlys
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I had an 18650 lipo cell explode on me a few weeks ago and it was like a firework going off,  it destroyed the plast light that it was in.  So I can imagine a battery that big sounding like a canon.   Keep us informed how your case with DJI goes.  
10-14 05:39
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marios5
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maddox Posted at 10-14 05:27
That's looking so bad, hope DJI give you a reasonable refund

That is all that I can hope for.
10-14 07:11
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marios5
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DAFlys Posted at 10-14 05:39
I had an 18650 lipo cell explode on me a few weeks ago and it was like a firework going off,  it destroyed the plast light that it was in.  So I can imagine a battery that big sounding like a canon.   Keep us informed how your case with DJI goes.

Thanks DAFlys, I will definitely keep you all informed.
10-14 07:12
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DJI Stephen
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Hello and good day marios5. I am very sorry to sea and to know what happened to your DJI Phantom 4 Pro. This is not the experience we want you to have with your drone and with DJI. Since this incident happened and for further investigation on what happened to your DJI Phantom 4 Pro kindly please contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav . We have a team that would do their best to find out the reason of the incident and then the corresponding resolution would be provided. Again I am sorry for the trouble and thank for your understanding.
10-14 09:02
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ATJ
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DJI Stephen Posted at 10-14 09:02
Hello and good day marios5. I am very sorry to sea and to know what happened to your DJI Phantom 4 Pro. This is not the experience we want you to have with your drone and with DJI. Since this incident happened and for further investigation on what happened to your DJI Phantom 4 Pro kindly please contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav . We have a team that would do their best to find out the reason of the incident and then the corresponding resolution would be provided. Again I am sorry for the trouble and thank for your understanding.

Hello and good day marios5. I am very sorry to sea?
10-14 09:38
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RedHotPoker
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marios5 Posted at 10-14 04:23
Exactly! My friend says he knows of many cases where the battery exploded during charging, but not where it happened in flight.

Good luck and only best wishes?

Please let us know the ultimate end...

RedHotPoker



10-14 10:10
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Aerial-Image
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Would be interesting to read the 'data file' from your phone/tablet when you upload it?
10-14 10:27
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RedHotPoker
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Yeah, can you please kindly upload the flight LOG?
Go here and follow their instructions.
https://www.phantomhelp.com/LogViewer/Upload/

Then post the link to the LOG info.


RedHotPoker
10-14 11:08
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sky wombat
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have to say marios5 that's a very impressive effort. Be interesting to see what info you can get.
10-14 19:58
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Montfrooij
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That is something different from the next 'my drone fell out of the sky while I was doing nothing' story.
10-14 22:13
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Nebuchadnezzar
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wow ... really  im sorry for your lose ..
10-14 22:35
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marios5
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Aerial-Image Posted at 10-14 10:27
Would be interesting to read the 'data file' from your phone/tablet when you upload it?

I'm trying to upload it, hopefully it will be here tomorrow.
10-15 06:32
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marios5
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sky wombat Posted at 10-14 19:58
have to say marios5 that's a very impressive effort. Be interesting to see what info you can get.

I will let you know, thanks.
10-15 06:47
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marios5
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RedHotPoker Posted at 10-14 11:08
Yeah, can you please kindly upload the flight LOG?
Go here and follow their instructions.
https://www.phantomhelp.com/LogViewer/Upload/

https://www.phantomhelp.com/LogViewer/DY0T9S8E8ATI8HS5T7HX

This is the link I get and it opened a google map with options to Download KML, Flight log etc, but it takes ages and does not want to download.
10-15 06:51
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JJB*
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marios5 Posted at 10-15 06:51
https://www.phantomhelp.com/LogViewer/DY0T9S8E8ATI8HS5T7HX

This is the link I get and it opened a google map with options to Download KML, Flight log etc, but it takes ages and does not want to download.

Nice flightlog, good landing!    not like in the picture....
Is this the last flightlog minus 1 ?

cheers
JJB
10-15 12:02
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andy10
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Is it possible that somebody shot it down? Then the bang you heard would be from a gun and the battery burned out just because of that.
10-15 12:17
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Labroides
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marios5 Posted at 10-15 06:51
https://www.phantomhelp.com/LogViewer/DY0T9S8E8ATI8HS5T7HX

This is the link I get and it opened a google map with options to Download KML, Flight log etc, but it takes ages and does not want to download.

That flight was at around 3pm on 7th October.
It ended with a safe landing back at the home point.
Was it definitely the most recent flight record?
10-15 12:24
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RedHotPoker
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marios5 Posted at 10-15 06:51
https://www.phantomhelp.com/LogViewer/DY0T9S8E8ATI8HS5T7HX

This is the link I get and it opened a google map with options to Download KML, Flight log etc, but it takes ages and does not want to download.

Is this the proper LOG? Please check it...

It appears to have a happy ending, lands successfully, unlike the results of your pics?

RedHotPoker
10-15 21:03
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Antonio76
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embayweather Posted at 10-14 03:42
I think this is something that you need to report to your country's air investigation unit, as it has , in my opinion, world wide consequences. A really horrendous incident for you, and as you say, there wsa potential for great destruction and possible loss of life.

with a thorough chemical investigation on the exploded drone.
10-16 03:14
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maddox
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marios5 Posted at 10-14 07:11
That is all that I can hope for.

Any update? Did DJI says anything?
10-16 05:12
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ATJ
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maddox Posted at 10-16 05:12
Any update? Did DJI says anything?

This is what happens when a LiPo Battery explodes.




10-16 06:09
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marios5
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Labroides Posted at 10-15 12:24
That flight was at around 3pm on 7th October.
It ended with a safe landing back at the home point.
Was it definitely the most recent flight record?

Sorry for that, it must be the wrong log, because the accident happened on 12 October. I will search for the right one. Im not familiar with this.
10-16 06:09
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marios5
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JJB* Posted at 10-15 12:02
Nice flightlog, good landing!    not like in the picture....
Is this the last flightlog minus 1 ?

Sorry for that, it must be the wrong log, because the accident happened on 12 October. I will search for the right one. Im not familiar with this.
10-16 06:11
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marios5
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andy10 Posted at 10-15 12:17
Is it possible that somebody shot it down? Then the bang you heard would be from a gun and the battery burned out just because of that.

Sorry for that, it must be the wrong log, because the accident happened on 12 October. I will search for the right one. I'm not familiar with this.

No there was not someone near who could shoot it down.
10-16 06:12
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marios5
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Labroides Posted at 10-15 12:24
That flight was at around 3pm on 7th October.
It ended with a safe landing back at the home point.
Was it definitely the most recent flight record?

Sorry for that, it must be the wrong log, because the accident happened on 12 October. I will search for the right one. I'm not familiar with this.
10-16 06:13
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marios5
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Flight distance : 702067 ft
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DJI Stephen Posted at 10-14 09:02
Hello and good day marios5. I am very sorry to sea and to know what happened to your DJI Phantom 4 Pro. This is not the experience we want you to have with your drone and with DJI. Since this incident happened and for further investigation on what happened to your DJI Phantom 4 Pro kindly please contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav . We have a team that would do their best to find out the reason of the incident and then the corresponding resolution would be provided. Again I am sorry for the trouble and thank for your understanding.

Thanks for the message Stephen, Things like this can probably happen, I just hope that DJI will sort this for me.
10-16 06:17
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marios5
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ATJ Posted at 10-16 06:09
This is what happens when a LiPo Battery explodes.

LiPo Battery Exposion

This is exactly what it sounded like.
10-16 06:49
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marios5
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https://www.phantomhelp.com/LogViewer/BRQ97KYU63JY6AILRZ7D

Can someone please check this log for me? All I'm seeing is the route on google earth, but no other interesting info.

Thank you
10-16 06:56
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