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Needs activating after replacing the camera
898 13 2019-10-14
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Darryl Severn
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Flight distance : 1552 ft

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I am not at all sure what is happening. I crashed the Air and broke the camera cable. This was a 2nd hand machine, so I bought a 2nd hand camera. All installed OK until I went to turn it on with the controller etc. It wants to go through the activation process, but won't finish it. A message about it being the wrong device being activated comes up. If I temporarily re-connect the old camera the controller connects without any issues, but when the new camera is connected the controller won't connect.

When I turn everything on, the rear light on the drone is flashing green. The controller has a green light, but the screen has Activate instead of Go Fly. I use the default for everything except the name. Everything seems OK until the end when the Activation Failed screen appears with "The device being connected to is not the one being activated. Please connect to a genuine DJI device." The app locks at this point. I can't go either forwared or back, and have to kill the app to get back to the phone.


The replacement camera was ordered as a genuine DJI component, although 2nd hand.

What do I do from here?

Darryl


2019-10-14
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Mavic Ace
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It's possible the 2nd hand camera is damaged. That's all I can think of.  I replaced the camera on my MPP with a new OEM part and it was seamless.
2019-10-14
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DJI Stephen
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Hello and good day Darryl. I am sorry to know that you are having issues with your DJI Mavic Air. There could be issues internally with the said drone that is why you are experiencing this issue. I would recommend you to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. Just a friendly reminder that  DJI do not recommend doing a DIY in fixing the said DJI drone to avoid further damaging the said unit. Thank for your understanding and for your support.
2019-10-14
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Darryl Severn
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Flight distance : 1552 ft

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Mavic Ace Posted at 10-14 09:41
It's possible the 2nd hand camera is damaged. That's all I can think of.  I replaced the camera on my MPP with a new OEM part and it was seamless.

Thanks. Was there anything you had to do apart from plugging it in?
2019-10-14
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Darryl Severn
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Flight distance : 1552 ft

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DJI Stephen Posted at 10-14 10:23
Hello and good day Darryl. I am sorry to know that you are having issues with your DJI Mavic Air. There could be issues internally with the said drone that is why you are experiencing this issue. I would recommend you to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. Just a friendly reminder that  DJI do not recommend doing a DIY in fixing the said DJI drone to avoid further damaging the said unit. Thank for your understanding and for your support.

Hi Stephen, I had a look on that site and couldn’t see anywhere to ask questions. Where do I look for that?
2019-10-14
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Ben Mason
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Best thing to do is take apart both gimbals and put the old camera in the new gimbal. This shouldn't give you an activation error as all the camera data/camera sensor data comes from the camera board, so as far as the drone knows you haven't replaced anything.

The only other way would be to get your hands on the Mavic air dev software and update the camera sensor data so the drone & the DJI servers recognise the new camera as genuine.
2019-10-15
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Mavic Ace
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Darryl Severn Posted at 10-14 20:35
Thanks. Was there anything you had to do apart from plugging it in?

I calibrated the gimbal when I powered it up and that was it.
2019-10-15
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DJI Stephen
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Darryl Severn Posted at 10-14 20:37
Hi Stephen, I had a look on that site and couldn’t see anywhere to ask questions. Where do I look for that?

Hello and good day Darryl. On the link provided you may choose between sending email, online support, or telephone support to contact DJI and for us to be able to answer your questions and for us to assist you further. Thank you.

2019-10-15
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Darryl Severn
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Flight distance : 1552 ft

Australia
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Mavic Ace Posted at 10-15 05:50
I calibrated the gimbal when I powered it up and that was it.

I can't even get to that point. Thanks anyway.
2019-10-17
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Darryl Severn
lvl.1
Flight distance : 1552 ft

Australia
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Ben Mason Posted at 10-15 00:02
Best thing to do is take apart both gimbals and put the old camera in the new gimbal. This shouldn't give you an activation error as all the camera data/camera sensor data comes from the camera board, so as far as the drone knows you haven't replaced anything.

The only other way would be to get your hands on the Mavic air dev software and update the camera sensor data so the drone & the DJI servers recognise the new camera as genuine.

Thanks - I will think through that option. I think the actual problem after the crash is a broken cable going into the camera. Now that I have pulled it apart I am tempted to just buy a cable and see what happens.

I don't feel like jumping into coding at the moment with the developers API. I run a tech business and we could do that, but I have other things that need my attention and I don't want to go though a learning curve on that just at the moment.
2019-10-17
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Ben Mason
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Darryl Severn Posted at 10-17 00:41
Thanks - I will think through that option. I think the actual problem after the crash is a broken cable going into the camera. Now that I have pulled it apart I am tempted to just buy a cable and see what happens.

I don't feel like jumping into coding at the moment with the developers API. I run a tech business and we could do that, but I have other things that need my attention and I don't want to go though a learning curve on that just at the moment.

Yeah better if it is just the cable, that would make it a lot cheaper to fix. You don't need to know about coding, the DJI dev software has a GUI, you just plug in the drone and click buttons in the software. The real problem is getting the software as DJI has it and they don't exactly just hand it out to everyone.
2019-10-17
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BobB
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United States
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Is that the only error that shows up on the controller? or will it show an error with the activation process going on?

I replaced the whole gimbal/camera assembly on one of my original Mavic Pros and an error would show up for a few seconds and go away. I had to restart the RC and AC several times to get what the error was. It didn't show up in the error list. So what i'm asking is does and error show up for a millisecond on the RC?
2019-10-17
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Ben Mason
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BobB Posted at 10-17 00:55
Is that the only error that shows up on the controller? or will it show an error with the activation process going on?

I replaced the whole gimbal/camera assembly on one of my original Mavic Pros and an error would show up for a few seconds and go away. I had to restart the RC and AC several times to get what the error was. It didn't show up in the error list. So what i'm asking is does and error show up for a millisecond on the RC?

It's different with the Air, with the Mavic Pro you can just switch gimbals, you should update the camera sensor data, but not doing this won't prevent the camera/gimbal from working, however with the Air you can change the camera and get "Camera sensor error" in the overall status, despite the camera still working or like in this case you can get an activation screen(even though the MC+Camera is already activated) and then an error stating you have the wrong device, Not DJI product, not the device you originally tried to activate etc. I assume this has come about because of some firmware update as it has changed from time to time.
2019-10-17
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boots gaskin
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United States
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I’m trying to help a friend get his phantom 3 advanced in the air. It’s saying failed activation in the dji go app after it shows live view for a second and then to the activation part witch fails every time. Trying to put a good camera on a drone that was bought off amazon never used. I talked to dji and they said it was activated in April and he bought the drone in March so he must of activated it then. I tried to put new firmware and deleted the app and installed again and different phones and cables inside and outside. What should he do next
2019-10-31
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