John H.
lvl.1
United Kingdom
Offline
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DJI Stephen Posted at 10-19 14:15
You are very much welcome John H and thank you for the additional information you have provided. Please try to use a different recommended mobile device to see if the issue will still persist. Because upon checking the devices that you are using which are the Samsung Galaxy TAB E and Samsung Galaxy J 5. I am sorry to say that these devices you are using are not yet recommended for the DJI Phantom 3 Advanced and for the DJI Go application as of the moment. There is a possibility that the Samsung Galaxy TAB E and Samsung Galaxy J 5 will be able to work with the said drone and with the DJI Go application. However, since it is not yet optimized with the DJI Phantom 3 Advanced and with the DJI Go application we cannot guaranteed if all the functionality of the said mobile devices will work when in use. For reference I will be posting a link where in you can check the list of recommended mobile devices. Thank you.
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Hi Stephen, thanks for the information you supplied me.
I am curious to why the DJI app worked with my phone and tablet before and has now stopped working.
Do you think maybe its an update on the DJI app that has stopped me connecting to my tablet and phone?
Thanks John
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