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Osmo Mobile 3 - with Android - NOT smooth zoom
2416 16 2019-10-21
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Denmark
lvl.1

Denmark
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Hello

I have just purchased the new Osm Mobil 3 and i am using it with my Samsung Galaxy s8+

BUT i am sooo disappointed with the zoom function in mimo...it stutters and is not smooth...on my wifes iphone there is no problem

I can in several threads across the osmo 2 see this should be a - to DJI - well known problem.

Can DJI please issue a firmware update where this is fixed ? it cannot be true that you only support Apple products ?

2019-10-21
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DJI Stephen
Super Moderator

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Hello and good day Denmark. I am sorry for the trouble this has caused and thank you for reaching out. Upon checking the Samsung S8+ on the recommended mobile device list for the DJI Osmo Mobile 3. I am sorry to say that the Samsung S8+ is not yet listed as a recommended mobile device for the said gimbal. For reference I will post a link where in you can see all the recommended mobile devices for the DJI Osmo Mobile 3 ( https://dl.djicdn.com/downloads/ ... ty_List_en_0927.pdf ). In addition I will cascade this thread to the designated DJI department. Thank you.
2019-10-21
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Krause31
First Officer
Flight distance : 598990 ft
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Germany
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DJI Stephen Posted at 10-21 09:58
Hello and good day Denmark. I am sorry for the trouble this has caused and thank you for reaching out. Upon checking the Samsung S8+ on the recommended mobile device list for the DJI Osmo Mobile 3. I am sorry to say that the Samsung S8+ is not yet listed as a recommended mobile device for the said gimbal. For reference I will post a link where in you can see all the recommended mobile devices for the DJI Osmo Mobile 3 ( https://dl.djicdn.com/downloads/Osmo_Mobile_3/Osmo_Mobile_3_Mobile_Phone_Compatibility_List_en_0927.pdf ). In addition I will cascade this thread to the designated DJI department. Thank you.

Hello,
I have the Note 8 and the zoom is terrible, too! And my device is on the list of compatible Smartphones!

Greetings Markus
2019-10-21
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Tony_Br
lvl.2

United Kingdom
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DJI Stephen Posted at 10-21 09:58
Hello and good day Denmark. I am sorry for the trouble this has caused and thank you for reaching out. Upon checking the Samsung S8+ on the recommended mobile device list for the DJI Osmo Mobile 3. I am sorry to say that the Samsung S8+ is not yet listed as a recommended mobile device for the said gimbal. For reference I will post a link where in you can see all the recommended mobile devices for the DJI Osmo Mobile 3 ( https://dl.djicdn.com/downloads/Osmo_Mobile_3/Osmo_Mobile_3_Mobile_Phone_Compatibility_List_en_0927.pdf ). In addition I will cascade this thread to the designated DJI department. Thank you.

This is a pretty extraordinary response.  
I bought direct from DJI on Amazon where it EXPLICITLY states that the Samsung S8+ is compatible.

As it was bought as a birthday gift in September, well in advance of the birthday in October,I would guess that my 30 day-return option has now passed.

When you add the lack of support in the app for the Galaxy’s native camera aspect ratio (see another thread in this forum) I am very disappointed
2019-10-24
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Gorko
lvl.1
Flight distance : 180 ft
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Tony_Br Posted at 10-24 15:38
This is a pretty extraordinary response.  
I bought direct from DJI on Amazon where it EXPLICITLY states that the Samsung S8+ is compatible.


Tell me about it! I'm in the same position, and I'm using Note9. Not to mention the lack of 6p fps at all for Android. The weird GPS permission... for a gimbal...
2019-10-26
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Gorko
lvl.1
Flight distance : 180 ft
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Yep! Can confirm. Note9 here. No 60fps?! Really DJI? Why the GPS needs to be on?!
2019-10-26
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info
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Greece
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Krause31 Posted at 10-21 10:06
Hello,
I have the Note 8 and the zoom is terrible, too! And my device is on the list of compatible Smartphones!

I confirm the same terrible behaviour with my Note 8, too
2019-12-31
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AlanHd
Captain
Flight distance : 750558 ft
United Kingdom
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To be fair to DJI the terrible zoom is more of an android problem than a DJI problem, it’’s terrible on the Smooth 4 on android as well.
2019-12-31
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fansfe82067d
First Officer
Australia
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You have to think of it in terms of framing a shot before shooting rather than zooming during the shot.
2019-12-31
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djiuser_v9vuGbjXbyvI
New

France
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Idem for me with galaxy note 9. Dji, please, fixe this problem !
2019-12-31
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Nils Penning
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Germany
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I have the same Problem after the Last Update. I have a S10+ with Android 10. Before i Update the DJI Osmo Mobile 3 it runs perfect smooth and slow and after the Update the Zoom is Jumping form 1x to 3x and from 3x to 8x zoom Level. And with the S8
and android 9 from my wife it runs perfect.
1-25 04:22
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martinasico
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Argentina
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idem whit my Xiaomi mi 8 (phone supported) after last update
1-29 18:25
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oh_la_lau_
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Spain
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I have huawei p30 PRO (on the list) and happens the same. To use zoom I have to use the two fingers movement on screen wich is ok if I am not moving, at all. Is there any news about this thread? I can't believe that this feature hasn't been tested on updated mobiles (mine has less than a year)
4-18 12:02
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djiuser_QrjmSEwlqxxw
New

United States
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Same problem here. Galaxy note 8. DJI really needs to fix this.
6-13 13:23
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pcwillowsblueyonder.co.uk
New

United Kingdom
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And just for the record, it's the same on my Note 10+ 5G. Zoom is unusable.
6-16 01:20
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tdalauro
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United States
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I have a Pixel 3 and the zoom is terrible!l..  Another one of the issues I have with the mobile 3
6-17 17:00
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djiuser_Xo7MjGOXydVl
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United States
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Nils Penning Posted at 1-25 04:22
I have the same Problem after the Last Update. I have a S10+ with Android 10. Before i Update the DJI Osmo Mobile 3 it runs perfect smooth and slow and after the Update the Zoom is Jumping form 1x to 3x and from 3x to 8x zoom Level. And with the S8
and android 9 from my wife it runs perfect.

I know this is a old thread but did you get this issue fixed
7-1 21:23
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