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Osmo Mobile 3 - with Android - NOT smooth zoom
316 5 10-21 07:10
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Denmark
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Denmark
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Hello

I have just purchased the new Osm Mobil 3 and i am using it with my Samsung Galaxy s8+

BUT i am sooo disappointed with the zoom function in mimo...it stutters and is not smooth...on my wifes iphone there is no problem

I can in several threads across the osmo 2 see this should be a - to DJI - well known problem.

Can DJI please issue a firmware update where this is fixed ? it cannot be true that you only support Apple products ?

10-21 07:10
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DJI Stephen
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Hello and good day Denmark. I am sorry for the trouble this has caused and thank you for reaching out. Upon checking the Samsung S8+ on the recommended mobile device list for the DJI Osmo Mobile 3. I am sorry to say that the Samsung S8+ is not yet listed as a recommended mobile device for the said gimbal. For reference I will post a link where in you can see all the recommended mobile devices for the DJI Osmo Mobile 3 ( https://dl.djicdn.com/downloads/ ... ty_List_en_0927.pdf ). In addition I will cascade this thread to the designated DJI department. Thank you.
10-21 09:58
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Krause31
Second Officer
Flight distance : 598990 ft
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Germany
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DJI Stephen Posted at 10-21 09:58
Hello and good day Denmark. I am sorry for the trouble this has caused and thank you for reaching out. Upon checking the Samsung S8+ on the recommended mobile device list for the DJI Osmo Mobile 3. I am sorry to say that the Samsung S8+ is not yet listed as a recommended mobile device for the said gimbal. For reference I will post a link where in you can see all the recommended mobile devices for the DJI Osmo Mobile 3 ( https://dl.djicdn.com/downloads/Osmo_Mobile_3/Osmo_Mobile_3_Mobile_Phone_Compatibility_List_en_0927.pdf ). In addition I will cascade this thread to the designated DJI department. Thank you.

Hello,
I have the Note 8 and the zoom is terrible, too! And my device is on the list of compatible Smartphones!

Greetings Markus
10-21 10:06
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Tony_Br
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United Kingdom
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DJI Stephen Posted at 10-21 09:58
Hello and good day Denmark. I am sorry for the trouble this has caused and thank you for reaching out. Upon checking the Samsung S8+ on the recommended mobile device list for the DJI Osmo Mobile 3. I am sorry to say that the Samsung S8+ is not yet listed as a recommended mobile device for the said gimbal. For reference I will post a link where in you can see all the recommended mobile devices for the DJI Osmo Mobile 3 ( https://dl.djicdn.com/downloads/Osmo_Mobile_3/Osmo_Mobile_3_Mobile_Phone_Compatibility_List_en_0927.pdf ). In addition I will cascade this thread to the designated DJI department. Thank you.

This is a pretty extraordinary response.  
I bought direct from DJI on Amazon where it EXPLICITLY states that the Samsung S8+ is compatible.

As it was bought as a birthday gift in September, well in advance of the birthday in October,I would guess that my 30 day-return option has now passed.

When you add the lack of support in the app for the Galaxy’s native camera aspect ratio (see another thread in this forum) I am very disappointed
10-24 15:38
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Gorko
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Flight distance : 180 ft
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Tony_Br Posted at 10-24 15:38
This is a pretty extraordinary response.  
I bought direct from DJI on Amazon where it EXPLICITLY states that the Samsung S8+ is compatible.


Tell me about it! I'm in the same position, and I'm using Note9. Not to mention the lack of 6p fps at all for Android. The weird GPS permission... for a gimbal...
10-26 03:44
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Gorko
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Flight distance : 180 ft
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Yep! Can confirm. Note9 here. No 60fps?! Really DJI? Why the GPS needs to be on?!
10-26 03:55
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