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Refurbished Phatom 4 Pro
1403 4 2019-10-21
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fans74c60286
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United States
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I am an aerial videogrpahy/photography teacher.   We purchsed two refurbished DJI phantom 4 Pros for the program.  The first day we flew them, one of them just dropped out of the sky and smashed into the groud.   I believe it was faulty.  I have been flying DJI drones for over 3 years with students and never have one just fall out of the sky.  We were close to it and watching it the whole time.  There were no obstacles or mid air colisions, it just fell.  Can anyone help me figure out if this is something that DJI will cover and repair?
2019-10-21
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DJI Stephen
DJI team
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Hello and good day. I am sorry to know what happened you your previous flight with your DJI Phantom 4 Pro. Since this unfortunate incident happened I would recommend you to please contact our DJI Support team at https://www.dji.com/support?site=brandsite&from=nav for us to be able to help and assist you further. We will do their best to find out the reason of the incident and then the corresponding resolution would be provided. Just a friendly reminder that DJI will not perform data analysis for cases occurring after the expiry of the warranty period; otherwise, valid charges will apply. Again I am sorry for the trouble this has caused you and thank for your understanding.
2019-10-21
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Estelle Lau
Captain
Flight distance : 38632 ft
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Sorry to hear about the crash, hope you can have it fixed soon.
2019-10-22
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SupCarlos
First Officer
Flight distance : 1454193 ft
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United States
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This is horible! sorry for the troubles. Open up a case with them, they can look at the flight data to understand what happened.
2019-10-22
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Rogersk8ter
lvl.1
Flight distance : 1923 ft

Indonesia
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Im so sorry
2020-3-11
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