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Dji spark lost gps atti mode fly away
598 7 10-26 09:54
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djiuser_g8LjhXckoy38
lvl.1
Flight distance : 2940 ft

United Kingdom
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Hi i lost my spark the other day i was flying around 30m high and 150m away and pressed the rth amd it worked ans started to climb to 50m then started to make its way home then it got to 120m with 17sats gps then lost gps and went into atti with no control over the drone around 30 seconfs later i lost visual on the phone
10-26 09:54
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi there, we are so sorry for your loss, the aircraft cannot return to the Home Point when the GPS signal is weak or unavailable, please check the flight records and try to find the drone at the last coordinate point. If there is no luck and the drone is still under warranty, please contact our support team www.dji.com/support to start a ticket for further assistance.
10-26 19:14
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d4md.prod
lvl.2
Flight distance : 244344 ft
United States
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Sorry ..You're screwed..
This happened with my Mavic Air and they offered to sell me the drone only for  $650..(I found one brand new for 450 on ebay)
They will not replace the drone unless you send in the old one..your better off buying a new one on Ebay..
10-28 10:18
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d4md.prod\
lvl.2
Flight distance : 244344 ft
United States
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Also I notice they are removing " fly away" complaints from the forum..
10-28 10:20
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DJI Mindy
Administrator
Flight distance : 7 ft
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d4md.prod\@gmail.com Posted at 10-28 10:20
Also I notice they are removing " fly away" complaints from the forum..

Hi there, I managed to get your case number via the forum information, according to the data analysis result, we're sorry that it is not a warranty case, and has provided the best discount we can offer. As the warranty is not global, we sincerely suggest purchasing from local authorized dealers or channels so that local warranty can be provided. Hope for your understanding.

Also, the post related to aftersales will be moved to the service section for better follow-up, if there is any question, feel free to contact us, thanks!
10-28 19:55
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d4md.prod\
lvl.2
Flight distance : 244344 ft
United States
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Plenty of hobby shops offering way better pricing then the dji website.
If the drone is brand new and unregistered then there shouldnt be any problem..
A dji authorized dealer is waiting to sell you a new drone today.
How is 650 for a drone only a reduced price??
Makes absolutely no sense.

10-30 09:09
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d4md.prod\
lvl.2
Flight distance : 244344 ft
United States
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.
10-30 09:09
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d4md.prod\
lvl.2
Flight distance : 244344 ft
United States
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Why are so many dji authorized dealers on ebay offering it cheaper then you?
10-30 09:12
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