Please select Into the mobile phone version | Continue to access the computer ver.
DJI P3P NO VIDEO FEED ( CAMERA MENU GREYED OUT)
554 7 10-28 16:30
Uploading and Loding Picture ...(0/1)
o(^-^)o
fansba76578b
lvl.1
Flight distance : 39 ft

United States
Offline

I really nees help here. My screen is blacc as shown in the photo all of the video and photo menu are greyed out and the sd card says it has 0mb but its a 32gig with nothing on it. ive been buying dji equipment for years bit this is strating to pish me away it has been nothing but problems for the last year . . ive done everything. The red light on the gimble stays red it wont turn green when I put my sd card in with new firmware update it wont read the card and when i plug it into my vomputer (the full drone) my computer won't recognize it anymorw. please help
Screenshot_20191028-200946.png
10-28 16:30
Use props
Coldheartid
lvl.1
Flight distance : 328 ft

United States
Offline

I'm have a similar problem since I powered it up 2 weeks ago and it required update to 1.11.20 , It flys good and even takes pictures as I can see them when I take the SD card back to the PC, however no video display.  Can't get any good advice or DJI service
10-28 18:59
Use props
DJI Susan
Administrator

Offline

Hi there, just to verify, does the issue remain if format or remove the SD card? You may change to another working SD card to verify.
10-28 23:21
Use props
DJI Susan
Administrator

Offline

Coldheartid Posted at 10-28 18:59
I'm have a similar problem since I powered it up 2 weeks ago and it required update to 1.11.20 , It flys good and even takes pictures as I can see them when I take the SD card back to the PC, however no video display.  Can't get any good advice or DJI service

Hi Coldheartid, we've read your post and responded as well:  https://forum.dji.com/thread-200827-1-1.html As you have tried multiple troubleshooting, I'm afraid that the issue cannot be figured out remotely, and sincerely suggest you send the unit in for a fully diagnosis. Hope for your understanding.
10-28 23:25
Use props
Coldheartid
lvl.1
Flight distance : 328 ft

United States
Offline

DJI Susan Posted at 10-28 23:25
Hi Coldheartid, we've read your post and responded as well:  https://forum.dji.com/thread-200827-1-1.html As you have tried multiple troubleshooting, I'm afraid that the issue cannot be figured out remotely, and sincerely suggest you send the unit in for a fully diagnosis. Hope for your understanding.

I may have found the problem, here is part of the log file from the hidden file MISC.

Module 1500 and 0800 is not detected in some of the lines.

Using  https://phantompilots.com/threads/fix-no-video-feed-black-screen-no-image-transmission-no-fpv-on-ph3-pro.133487/#lg=_xfUid-1-1572461220&slide=0

and

https://github.com/o-gs/dji-firmware-tools/wiki/DJI-Firmwares

to analyze the log I see Video and USB communication as the likely issue.

[00015009]========== 2019.10.30 14:35:27. boot(15) ============
[00015071]Packet [C:\P3X_FW_V01.11.0020.bin] detected, card sn [0x98671438].
[00015125]Packet upgrade start...

[00015193]Packet checking...
[00015246]Packet vlink 01.11.0020 <-> 01.11.0020.
[00015396]Record vlink 01.07.0060 <-> 01.06.0040 (flow = 0).
[00015457]Done.

[00015512]Version checking[1]...
[00015648][03 06][00] v2.4.20.50 -> v2.4.20.50
[00015762][03 05][00] v34.2.0.9 -> v34.2.0.9
[00015839][04 00][00] v1.48.0.0 -> v1.48.0.0
[00016009][11 00][00] v1.7.15.1 -> v1.8.0.0 need upgrade.
[00016175][11 01][00] v1.7.15.1 -> v2.0.0.33, firmware v1.7.15.1 not support.
[00016226][11 01][00] v1.7.15.1 -> v2.0.0.33
[00016349][12 00][00] v1.12.0.0 -> v1.12.0.0
[00016487][12 01][00] v1.12.0.0 -> v1.12.0.0
[00016649][12 02][00] v1.12.0.0 -> v1.12.0.0
[00016764][12 03][00] v1.12.0.0 -> v1.12.0.0
[00029320][15 00][00] device not detected.
[00029471][17 00][00] v1.1.1.7 -> v1.1.1.7
[00029626][17 01][00] v1.0.2.7 -> v1.0.2.7
[00029723][19 00][00] v1.0.8.96 -> v1.0.8.96
[00029787][01 00][00] v1.32.5432 -> v1.32.5432
[00029843][01 01][00] v1.32.5432 -> v1.32.5432
[00042410][08 00][00] device not detected.
[00042502][09 00][00] v4.1.0.0 -> v4.1.0.0
[00042562]Done.

[00044621]Waiting for user confirm...
[00054674]Timeout, start upgrade automatically.

[00054828]Firmware upgrading[1]...
[00054899][11 00] Firmware upgrade start...
[00109763][11 00] Firmware upgrade finished successfully.
[00109820]Done.

[00109882]Version checking[2]...
[00110010][03 06][00] v2.4.20.50 -> v2.4.20.50
[00110152][03 05][00] v34.2.0.9 -> v34.2.0.9
[00110226][04 00][00] v1.48.0.0 -> v1.48.0.0
[00110374][11 00][05] v1.8.0.0 -> v1.8.0.0
[00110526][11 01][00] v1.8.0.0 -> v2.0.0.33, firmware v1.8.0.0 not support.
[00110587][11 01][00] v1.8.0.0 -> v2.0.0.33
[00110726][12 00][00] v1.12.0.0 -> v1.12.0.0
[00110868][12 01][00] v1.12.0.0 -> v1.12.0.0
[00111007][12 02][00] v1.12.0.0 -> v1.12.0.0
[00111132][12 03][00] v1.12.0.0 -> v1.12.0.0
[00123694][15 00][00] device not detected.
[00123808][17 00][00] v1.1.1.7 -> v1.1.1.7
[00123991][17 01][00] v1.0.2.7 -> v1.0.2.7
[00124077][19 00][00] v1.0.8.96 -> v1.0.8.96
[00124137][01 00][00] v1.32.5432 -> v1.32.5432
[00124300][01 01][00] v1.32.5432 -> v1.32.5432
[00136878][08 00][00] device not detected.
[00136978][09 00][00] v4.1.0.0 -> v4.1.0.0
[00137035]Packet upgrade failed at version checking.

Please let me know what you think.

10-30 12:30
Use props
Coldheartid
lvl.1
Flight distance : 328 ft

United States
Offline

So it looks like it could all be centered around the overheating of the DaVinci Chip during the firmware upgrade.

I'm a retired electronics engineer and this may be beyond my abilities.

I have a few more steps to check wiring and other connections before looking for a repair company.
10-30 13:05
Use props
DJI Susan
Administrator

Offline

Coldheartid Posted at 10-30 12:30
I may have found the problem, here is part of the log file from the hidden file MISC.

Module 1500 and 0800 is not detected in some of the lines.

It looks like the two modules cannot be detected, I'm afraid that it cannot be figured out remotely, and sincerely suggest you consider the previous suggestion and send the unit in for diagnosis.
10-31 02:36
Use props
fansba76578b
lvl.1
Flight distance : 39 ft

United States
Offline

Is this something that is covered under warranty because before the update my drone worked fine. After the update I've lost out on 4 jobs due to having no way to meet the customers requirements, which made me look bad because ween they booked I had a working drone there's nothing you guys can do to help us with this problem. Even just pointing us in a direction of the problem it self or where we could look to try and fix it without having a month or longer without our equipment.
11-9 19:37
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules