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mavic 2 pro
1892 14 2019-10-31
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l1lm1k3
lvl.1
Flight distance : 909596 ft
United States
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why is it so hard to talk to a manager ? or actually get anything warrantied. they are telling me the motor had a vibration and it was because it kept bumping into objects.Guess what there were no objects to hit since the area had been cleared and made into roads
2019-10-31
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fansb0f26280
lvl.1
Flight distance : 909596 ft
United States
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yeah wish i did my research. i really hope another company takes over the us market
2019-10-31
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi, On behalf of DJI I extend my sincere apologies for the issues that you have experienced with. We already forwarded this issue to the Management Team for them to respond to your issue via email or phone as soon as possible. Rest assured that this will be sorted out sooner and with ease. I appreciate your support and understanding.
2019-10-31
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fansb0f26280
lvl.1
Flight distance : 909596 ft
United States
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DJI Diana Posted at 10-31 08:36
Hi, On behalf of DJI I extend my sincere apologies for the issues that you have experienced with. We already forwarded this issue to the Management Team for them to respond to your issue via email or phone as soon as possible. Rest assured that this will be sorted out sooner and with ease. I appreciate your support and understanding.

with ease would have connecting me with an actual manager  not a call center supervisor. I mean i want to talk to someone that can actually get something done
2019-10-31
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DJI Diana
Administrator
Flight distance : 2408 ft

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fansb0f26280 Posted at 10-31 08:55
with ease would have connecting me with an actual manager  not a call center supervisor. I mean i want to talk to someone that can actually get something done

Hi, One of the Managers is scheduled to call you today to further discuss this issue. Please wait patiently. Thank you.
2019-10-31
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fansb0f26280
lvl.1
Flight distance : 909596 ft
United States
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DJI Diana Posted at 10-31 11:52
Hi, One of the Managers is scheduled to call you today to further discuss this issue. Please wait patiently. Thank you.

yeah still waiting on that call i was supposed to get
2019-11-1
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DJI Diana
Administrator
Flight distance : 2408 ft

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fansb0f26280 Posted at 11-1 14:32
yeah still waiting on that call i was supposed to get

Hi, we've pushed the team and they will contact you at the earliest convenience time. Please wait patiently. I appreciate your support and patience.
2019-11-1
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fansb0f26280
lvl.1
Flight distance : 909596 ft
United States
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so now they are sending my problem to research and development in china. i was supposed to have an answer today now i bet i wont get one for months
2019-11-1
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fansb0f26280
lvl.1
Flight distance : 909596 ft
United States
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So why is it managers over seas have no power to make decisions?
2019-11-1
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SupCarlos
First Officer
Flight distance : 1454193 ft
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United States
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Hey man, i was in your same position.. the answer is they are a chinese company who run things differently. Completely different culture to us in the United States, the customer DOES NOT come first, they definetly do not employ the same business strategy as Amazon or Apple, where they will do anything to make it right and keep you as a customer, they would rather upset you over and over again than to keep your loyalty. That being said, it took me 4 months from when i experienced my trouble to finally get upgraded shipping from 4 days to 2 days!! (on a problem that was their fault).. something that trivial shouldnt have taken that long. In your case, keep telling the manager what you want and expect from them, do not take anything less, we need to stand up to them.
2019-11-4
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fansb0f26280
lvl.1
Flight distance : 909596 ft
United States
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So I showed proof that I didn't hit anything and now the tech changed his story saying the arm callasped and it's my fault
2019-11-4
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DJI Diana
Administrator
Flight distance : 2408 ft

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fansb0f26280 Posted at 11-4 09:01
So I showed proof that I didn't hit anything and now the tech changed his story saying the arm callasped and it's my fault

Hi, we're truly sorry to read about this. We've already informed the designated team to take a look at this.  We appreciate your patience.
2019-11-4
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Mavic Pro Stealth Mode
lvl.1
Flight distance : 304678 ft
United States
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fansb0f26280 Posted at 2019-11-4 09:01
So I showed proof that I didn't hit anything and now the tech changed his story saying the arm callasped and it's my fault

Wouldn’t that still be covered?
They specifically state user error and/or collisions are covered? (DJI Care Refresh) ?
2020-1-7
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Mavic Pro Stealth Mode
lvl.1
Flight distance : 304678 ft
United States
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fansb0f26280 Posted at 2019-11-4 09:01
So I showed proof that I didn't hit anything and now the tech changed his story saying the arm callasped and it's my fault

Wouldn’t that still be covered?
They specifically state user error and/or collisions are covered? (DJI Care Refresh) ?
2020-1-7
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fansb0f26280
lvl.1
Flight distance : 909596 ft
United States
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They covered it because I had video of the area.. Later on I found out I had video of it falling out of the sky.
2020-1-9
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