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OSMO Mobile 3 powers up but motors won't run.
199 4 10-31 08:06
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AtomicKid
lvl.2
Flight distance : 271611 ft
United States
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Was successfully using the Osmo Mobile 3 out of the box. Tried to use it on another phone recently, and since then it will not properly connect and the motors will not run.

Symptoms:

  • Unit powers up, 3 lights on with blinking green light.
  • Unit appears in list of BT devices, and can hit "connect"
  • It will show that the unit is connected, but note that I can't hit "Camera" in the app to go to the camera view. If I tap around a bit, I'm able to get the camera icon in the upper left of the app screen and can go into camera view there.
  • Once in the app HUD, I see there is a firmware update available. I also see that the battery level for the osmo is indicated as LOW. Even though it's fully charged.
  • If i try to run the firmware update, it stalls at 0%, and fails. Update it was attempting to install was 0x00140002


Attempted solves:

  • Tried reseting the BT connection on the OSMO, and re- "PAIR"ed the device. No difference
  • Deleted from phone as a device and tried this again.
  • Cycled power numerous time and confirmed it's charge on charger for some time.
  • Deleted DJI Mimo app and re-installed (iPhone 11 Pro)


Apreciate any thoughts on how we can resolve.

10-31 08:06
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

Hi AtomicKid, sorry for the late response, may we verify if the issue persists? What is your OS version?
11-5 23:45
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AtomicKid
lvl.2
Flight distance : 271611 ft
United States
Offline

Hello, sorry I thought I had notifications on. My phone OS is 13.1.3.

11-16 06:53
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AtomicKid
lvl.2
Flight distance : 271611 ft
United States
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Hello again, any thoughts on this issue?
11-25 16:59
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Stefan Atkinson
New

Canada
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i'm having the exact same issue.  Was there a fix?
yesterday 15:24
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