So I received an email "Express Reception Notice" that says they have received my drone.
I am wondering if that means they send replacement today, which is a Friday, or do they wait until Monday to ship out? This should be more clear as I have gotten 3 different answers from 3 different sources (online chat support, phone, facebook chat) and I probably wouldn't have paid for express if I had known.

Thanks,

Hi, sorry to read and knew about the troubles you've had with your case. We'll forward and seek the attention of the designated team for further assistance. Your patience is highly appreciated.

The real answer is it will ship today.. if possible..

SupCarlos Posted at 11-4 05:34
The real answer is it will ship today.. if possible..

I'm not so sure about that now, I've gotten three different answers today via chat and facebook msgr. Seems like I will be lucky if they ship it out tomorrow, let alone today. Frustrating experience so far with odd customer support (weird english and inconsistent answers).

Update: I got an email saying it was shipped out today. So that's some good news!

fans1ee08020 Posted at 11-4 14:41
Update: I got an email saying it was shipped out today. So that's some good news!

Yes, it has been shipped out, hope you will receive it soon.

Haha "weird english" yes i've had the same encounters, they try their best, but we have to remember this is NOT an american company, we have to lower our standards.. this is China..They're trying to change, but at the end of the day its still based in China.

SupCarlos Posted at 11-5 05:43
Haha "weird english" yes i've had the same encounters, they try their best, but we have to remember this is NOT an american company, we have to lower our standards.. this is China..They're trying to change, but at the end of the day its still based in China.

Yep, true that!

Replacement Drone arrived today, appears to be a new aircraft so no complaints for me. I'm pretty pleased with the turn around and can still make my shoot on Thursday. All and all, I don't regret the DJI Care purchase.

Great to hear!!