Need help, bought new mavic air, Downloaded the DJI GO 4 APP but s/ware keeps resetting im using a Iphone Xs Max.
i would very much appreciate any help or feedback.
THX in advance.

I am having the exact same issue. App gives me about 10 seconds and then it crashes every time.

I have the same problem. New Mavic Air with up to date firmware. iPhone SE and 8+, fully updated.

Connects to air craft, goes to camera and flight info screen, then closes.

So frustrating....

Same here.
iPhone XS Max running iOS 13.2.2
The app opens, goes into camera mode then crashes. So annoying

So the plot thickens.

If I link via wifi to the air craft (no RC) I can fly it with my phone no worries via Go 4.

If I use the RC and attach phone via the cable the app just shuts down seconds after the camera view appears, but I can still fly the air craft via the RC,  just have no visuals or flight controls.

That is weird?

From support

Thank you for contacting DJI Technical Support.

Apologies for the inconvenience caused.

Our R&D team has identified the specific reason for the issue of App crash after the activation of the product, and we will release a new version to solve this issue around the middle of this month. It is recommended to use Android mobile device currently, please accept our sincere apologies for any inconvenience caused.

If it is released, it will be publicized, please stay tuned on our official website.  https://www.dji.com/au

I can’t fly my new drone after being told today it will take up to 2 weeks for a fix to work and be downloaded vis the DJI assistant program running on a computer.  Feel like just sending it back but have already bought multiple accessories for it. Not a good way to start my relationship with DJI. Took me forever to get a phone number today so I could talk to someone about my inability to use the app, controller and drone. I will post again as soon as the new update is available. Mine crashes or won’t link phone with controller or controller with drone. Guess I’m screwed.

I can’t fly my new drone after being told today it will take up to 2 weeks for a fix to work and be downloaded vis the DJI assistant program running on a computer.  Feel like just sending it back but have already bought multiple accessories for it. Not a good way to start my relationship with DJI. Took me forever to get a phone number today so I could talk to someone about my inability to use the app, controller and drone. I will post again as soon as the new update is available. Mine crashes or won’t link phone with controller or controller with drone. Guess I’m screwed.

J Flock Posted at 11-12 12:47
From support

Thank you for contacting DJI Technical Support.

Any idea when the fix for DJI GO 4 APP will be released.
cheers.

Hi. I had similar issue with my iPhone 8plus. I delete the app and downloaded again. After redo all step it working properly.
I hope it would help