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No sound on OSMO+ (v1.7.1.0)
909 5 2019-11-11
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fans4d33230f
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Austria
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My OSMO+ has worked fine for years. Then I upgraded to v1.7.1.0 and I believe since then it does not any longer record sound. It is really frustrating that apparently the SW upgrade made the device unusable.

I have tried with both internal and external mic - no difference. The sound bar remains flat. Interestingly I always see "EXT" showing up - even if I do not connect the microphone (see attached picture).

Can anyone help or DJI please provide another SW update that fixes the problem? I really loved the device and used it for weddings - would be a shame if this really is the end of it :-(

Please note EXT shows up - although no ext. Mic connected at the moment

Please note EXT shows up - although no ext. Mic connected at the moment

Please see audio recording is enabled!

Please see audio recording is enabled!
2019-11-11
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DJI Mindy
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Flight distance : 7 ft
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Hi there, sorry for the difficulties, did you check the original files on the SD card to see if there is audio?
2019-11-13
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martin
lvl.1
Austria
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DJI Mindy Posted at 11-13 05:22
Hi there, sorry for the difficulties, did you check the original files on the SD card to see if there is audio?

yes - I have checked that and there is no sound either. Any suggestions?
2019-11-16
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Stabilized Pictures
lvl.3
Flight distance : 71198 ft

France
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Hi, I had several problems with mine, I had to send it back :s
2019-11-16
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officeworkflow-company.at
lvl.1
Flight distance : 73219 ft
Austria
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Is there any solution for the problem with the audio?
2020-3-24
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martine-world.at
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Austria
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officeworkflow-company.at Posted at 3-24 11:16
Is there any solution for the problem with the audio?

not for my osmo at least. i was hoping dji would deliver an update as the update to version 1.7.1 caused this problem in the first place but i start to believe is letting us down ... :-(
2020-3-24
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