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dji fly app,not working
431 14 11-12 13:16
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fox mx
lvl.2
Flight distance : 71394 ft
New Zealand
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  1#


the dji fly app not working (installing) on my huawei ph on android version 9.


11-12 13:16
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi fox mx, may we verify the details during installation? Is there any error message?
11-12 19:33
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fox mx
lvl.2
Flight distance : 71394 ft
New Zealand
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no error message, just installing  then it stop ,and says app not installed
my ph is Huawei y6 pro  
model mrd-lx2
11-12 22:04
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SupCarlos
Second Officer
Flight distance : 1100525 ft
United States
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Send them screenshots
11-13 04:29
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fox mx
lvl.2
Flight distance : 71394 ft
New Zealand
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DJI Mindy Posted at 11-12 19:33
Hi fox mx, may we verify the details during installation? Is there any error message?






11-13 05:42
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djiuser_eW2PA3jxXv7S
lvl.1
Malta
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i too have the same problem
11-13 12:10
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fox mx
lvl.2
Flight distance : 71394 ft
New Zealand
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hi, I had no phone problems  with DJI GO 4 app with mavic pro  ,when It first came out.

in play store it doesn't show up in selection ,so   I only used your version on this web site .

thanks . need help asap , or have to return back to store
11-13 21:44
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DJI Mindy
Administrator
Flight distance : 7 ft
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fox mx Posted at 11-13 21:44
hi, I had no phone problems  with DJI GO 4 app with mavic pro  ,when It first came out.

in play store it doesn't show up in selection ,so   I only used your version on this web site .

Sorry to keep you waiting, we have verified with our engineers that DJI Fly APP has high requirements for mobile devices (such as high CPU, higher OS version) in order to get a better flight experience and a more stable image transmission effect.
It is recommended to use the mobile phone in our compatibility list for better performance, we apologize for any inconvenience caused. iOS.png Android.png
11-15 19:14
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OceanSoftwash
lvl.1

Canada
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I have the Pixel 2XL and still it does not work with the RC. Can not connect with RC.
Other phones work. The Pixel2XL is a good phone and on the list but still doesn't work wit the RC.
Why???
11-17 23:22
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samseasons
New

Canada
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I have a Samsung Galaxy A10. DJI Fly App will not install. I get the same message as user "fox mx" above did in their screenshot. Phone stats:

OS:            Android 9.0 (Pie)
Chipset:    Exynos 7884 (14 nm)
CPU:         Octa-core (2x1.6 GHz Cortex-A73 & 6x1.35 GHz Cortex-A53)
GPU:          Mali-G71 MP2

I don't see why it would be prohibitive for the app to work on a phone like this. Also, I hope it's easy returning the DJI Mini, because without a working app the drone is of no use to me.
11-18 14:55
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fox mx
lvl.2
Flight distance : 71394 ft
New Zealand
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DJI , you need to step up with your lame  customer service .inform in what steps you taking to resolve this issue with fly app not been compatible with   Android devices  6.0 or above.
11-23 12:14
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fans241f5dd6
lvl.1

United Kingdom
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My LG G6 will not connect to RC , its android 8, i got the drone now its a week and have not got a single fly of it. it keep on popping up connecting but will not connect
11-24 12:23
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi all, DJI Fly requires Android 6.0 and above that supports 64-bit. It has higher requirements for mobile devices for a better flight experience and a more stable image transmission effect. Please use the mobile phones in our compatibility list on our website: https://www.dji.com/mavic-mini/downloads
Sorry for the inconvenience caused and appreciate your understanding.
11-24 20:27
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans241f5dd6 Posted at 11-24 12:23
My LG G6 will not connect to RC , its android 8, i got the drone now its a week and have not got a single fly of it. it keep on popping up connecting but will not connect

Hi there, LG G6 is in the compatibility list, it should be working fine.
Did you try with another Micro USB cable?
11-24 20:28
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fans241f5dd6
lvl.1

United Kingdom
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DJI Mindy Posted at 11-24 20:28
Hi there, LG G6 is in the compatibility list, it should be working fine.
Did you try with another Micro USB cable?

Still will not connect, keep showing RC not connected to mobil
11-26 14:15
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