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DJI fly app not installing
380 8 11-13 07:27
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emaneg
lvl.2
Italy
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Dear Sirs, I've just bought a Mavic Mini and nI've tried to install the Fly app on my samsung cell phone (Android 7.0)
What should I do? Any new release of the app?
Thanks
11-13 07:27
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DJI Tony
Super Moderator

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Hi, we're sorry for the inconvenience. We highly recommend using the application with our compatible devices to prevent problem when downloading, as well as to ensure the stability of the app. Please refer to the screenshot below for recommended devices. Thank you for your support.

11-13 08:15
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emaneg
lvl.2
Italy
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Thanks. You understand I'm not going to buy a new cell phone just to fly your drone. Have you any plan to extend the compatibility to other cell phone models, or should I give back my mavic mini drone to the seller and ask to be refunded?
11-13 09:16
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SupCarlos
Second Officer
Flight distance : 1100525 ft
United States
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Refund!!!!!
11-13 10:21
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JaydenB
lvl.1
Malta
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I have the same problem, hope they update their supported devices, I have Xiaomi Redmi S2.
11-13 12:45
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Alamoflyer
lvl.2

United States
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JaydenB Posted at 11-13 12:45
I have the same problem, hope they update their supported devices, I have Xiaomi Redmi S2.

Maybe an Android 9 bug? I have LG Xpression Plus 2  - Android 9, ARM 8 core cpu. App not installed error.

I like how the advanced technology of Google's android gives us nice detailed errors to help fix the problem (Sarcasm cause it's 2019.. it's Android 9 and its been so dumbed down it can't give me an error code or message).
11-15 14:40
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rickthephotog
lvl.1
United States
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DJI Tony Posted at 11-13 08:15
Hi, we're sorry for the inconvenience. We highly recommend using the application with our compatible devices to prevent problem when downloading, as well as to ensure the stability of the app. Please refer to the screenshot below for recommended devices. Thank you for your support.

[view_image]

I have the same problem and my phone IS on the list of devices. I have an S7.
11-30 12:47
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rickthephotog
lvl.1
United States
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Alamoflyer Posted at 11-15 14:40
Maybe an Android 9 bug? I have LG Xpression Plus 2  - Android 9, ARM 8 core cpu. App not installed error.

I like how the advanced technology of Google's android gives us nice detailed errors to help fix the problem (Sarcasm cause it's 2019.. it's Android 9 and its been so dumbed down it can't give me an error code or message).

Not to mention that the app is not in the app store, needs to be downloaded from somewhere else, manually installed, and security turned off on the phone so it will install. I'm sure that the error is because the install procedure is sketchy and conflicting with Android 9 security.
11-30 12:50
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P4P+
lvl.4
United States
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Same. I just ordered the Mini. I tried installing the DJI Fly app and got the 'Your device isn't compatible with this version' message. I think I still have time to cancel my order.


Update: Oh I am so glad I tried installing the software before receiving the Mini. The cancelation went through.

12-1 11:46
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