djiuser_7qrT5shmsGtb
lvl.1
Flight distance : 807395 ft
United States
Offline
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Sorry to hear! I've had a similar issue with mine. The drone will fly 2.5 miles away but the signal blocked by your house!
I was flying mine at a golf course and signal got cut out and the drone did whatever it wanted crashing into the ground and breaking the gimbal. I contacted dji and that's what they told me lol.
Thanks for your patience. We just got the feedback from our engineers and here is the result of the analysis, the crash accident in 11/19/2019 was there result of a pilot error. the pilot is flying the drone behind the trees. The user decided to lower the drone until the tree completely blocks the RC signal and crashed. The pilot is commanding the drone towards the ground at a high speed right before the RC signal got cut off. The drone maintains its speed and hit the ground. Also seems the drone just soft touch the ground.
Thanks for choosing DJI.
Best regards,
I purposefully flew the drone behind the trees, granted it goes at least 2 miles away! |
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