mavic stuck at customs
590 1 2019-11-17
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Cavids
lvl.3
United States
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so I just rechecked the tracking on my MM fly more kit.  Originally it was set for fedex delivery in California for Wed.  This is now upgraded to no delivery date as there is a customs issue.  Some paperwork missing in reference to the Batteries I am guessing.
Clearance instructions from the importer are required.
Recommended action:
Importer must provide instructions.



Attention graphic

Reason for delay:
A statement is required from the consignee unless the consignee authorizes the shipper to complete and include the toxic substance statement on their behalf.

Recommended action:
If the consignee has authorized the shipper to complete on their behalf; include a copy of the written authorization with the shipping documentation. If the shipper is not authorized to complete; consignee must provide the statement.







Notice graphic

No scheduled delivery date available at this time.




2019-11-17
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DJI Diana
Administrator
Flight distance : 2408 ft

Offline

Hi, we're sorry to know about this. I managed to pull out your DJI account email address in order to view the order number and have forwarded it with the designated team for following up. Rest assured that you will be informed via email for any updates. Again, we're truly sorry to keep you waiting. Thank you for your patience.
2019-11-17
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