enessolh
lvl.1
Turkey
Offline
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DJI Mindy Posted at 11-18 03:03
Hi Enes SOLHAN, we apologize for the trouble with the Osmo Pocket and our customer service. May we verify whether you contact our online chat in working hours Mon-Fri 9:00AM - 6:00PM (GMT+0)? If yes, was there any prompt or warning in the online chat page?
For the issue with Osmo Pocket, may we verify which mode did you set when walking and shooting with Osmo Pocket in this video? Is it Follow Mode/ FPV Mode/ Tilt Locked Mode? It is recommended to use Follow Mode or Tilt Locked Mode. What is the firmware of your device? Is it normal when placing it on flat platforms? Did you try to calibrate your gimbal or reset the device?
Hello,
I talked with your facebook DJI support and DJI online support but they said to me that your country warranty is different that other countries so you need to contact with your warranty company and I already sent them the package. I already calibrated Osmo Pocket several times and I reset it 2 times but it doesn't solve the problem. Actually, I use Tilt Locked Mode in this video but it is same in the Follow Mode and FPV Mode. There is a vibration and I cannot find a solution for that. Also, I asked this problem DJI osmo pocket on Facebook group and they said to me that there is definetly a problem with your osmo pocket and you should send it back. I already sent it but the problem is I am going to Germany on 25th November and I already bought my plane ticket so I plan a lot of things but there is limited time and I want to make a solution as fast as possible because of that I am hurring up on this issue. Also, When I was talking with DJI Online Support and I sent them this video, DJI online support said to me, it is not because of software problem, it is because hardware problem. Also, I bought Osmo Pocket on 11.11.2019 and I got it from cargo 12.11.2019 so it has been 4,5 days and this problem occurs since from its first day.
Thank you for your understanding. I hope you will find a solution for this problem or you can replace my device with new one. |
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