As a customer since the orginal phantom was released, and having just pruchased for dji refresh for my personal drone for the second year while never having made a claim, to be told my extermely swollen and obviously defective batteries wont be replaced is extremely dissapointing.

Both batteries have less than 50 recharges and have fallen outside the DJI determined 12 month cut-off period for replacement by approximately 30 days. I guess going forward I will have to be checking any new batteries extremely carefully and getting replacements for even the tiniest amount of swelling within the 12 months. I can only reccomend other people do the same.

Sad to read.
Hope one of the admins here can help you out!

I thought the warranty was only 6 months and under 20 charges.

Hi simsurf, we apologize for the troubles with the battery, our support team has replied to your email for more information, please reply back and the team will keep following up, thank you.

I really hope DJI gets this fixed.
My MP batteries are doing just fine

DAFlys Posted at 11-19 00:42
I thought the warranty was only 6 months and under 20 charges.

Battery warranty is for sure 6 months. I submitted a request once just under 6 months but was over by the time I returned it to DJI. Tried to charge me for them but was able to argue my case and the admins here helped me get it replaced. DJI will replace defective batteries but only up to 6 months.