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937 6 2019-11-20
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daviddiaz
lvl.1
Flight distance : 82861 ft
United Kingdom
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I can not get connection with the remote and the aircraft. And the aircraft has also red light on. Yesterday the light was green and still it couldnt connect.
i dont know what to do anymore


2019-11-20
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi. I am sorry for the trouble your DJI Mavic Mini has caused. For the linking concern. When you are attempting to link the remote controller and the drone. Did you press and hold the power button of the remote controller for about 4 seconds and was it beeping continuously? For us to isolate the issue. I will be posting a link ( https://dl.djicdn.com/downloads/ ... _Manual_v1.0_en.pdf ) for the manual guide of the DJI Mavic Mini and the image for the step by step instructions for linking the remote controller. Please keep us posted for further assistance. Thank you.

2019-11-20
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daviddiaz
lvl.1
Flight distance : 82861 ft
Spain
Offline

3329CB36-F7E0-4514-B8F3-0DA884C87588.png
2019-11-21
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daviddiaz
lvl.1
Flight distance : 82861 ft
Spain
Offline

DF2AA50B-71F9-4119-B84E-C059764DBD0B.jpeg
2019-11-21
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daviddiaz
lvl.1
Flight distance : 82861 ft
United Kingdom
Offline

this is all what let me to do
2019-11-21
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marktottymy
Second Officer
Flight distance : 91860 ft
United States
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DJI Paladin Posted at 11-20 16:09
Hi. I am sorry for the trouble your DJI Mavic Mini has caused. For the linking concern. When you are attempting to link the remote controller and the drone. Did you press and hold the power button of the remote controller for about 4 seconds and was it beeping continuously? For us to isolate the issue. I will be posting a link ( https://dl.djicdn.com/downloads/Mavic_Mini/Mavic_Mini_User_Manual_v1.0_en.pdf ) for the manual guide of the DJI Mavic Mini and the image for the step by step instructions for linking the remote controller. Please keep us posted for further assistance. Thank you.

[view_image]

Hi, I have a new Mini which is also losing control from RC. Fortunately I have been able to land without crashing but before I send it in for repair, is there any steps to take besides refreshing firmware and re-installing app ?
2019-11-21
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi. Thank you for the additional information. Upon checking this image, May I know what is the model mobile device you are using? I would also recommend please try a different data cable or a different recommended mobile device to isolate the issue. I will be posting an image of the compatible devices. Please keep us posted. Thank you.

2019-11-21
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