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Mavic mini Crystalsky.
1126 10 2019-11-21
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Bright Spark
First Officer
Flight distance : 22129 ft
United Kingdom
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Can anyone tell meifthe reason for crystalskay not working with mavic mini app is because it's not 64 bit working?
Appears dicontinued anyway, hears hoping for an upgraded one!
2019-11-21
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DAFlys
Captain
Flight distance : 711896 ft
United Kingdom
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The crystal sky uses a Rockchip 3288 CPU which is 32bit.  So far the Fly app is only for 64bit CPUs.  There are rumours of a CrystalSky 2 which google can show you.
2019-11-21
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mAIRs
Second Officer
Australia
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It's because DJI are incompetent neglecting and lazy.
Scammers that promise you the world until they have your money, than you don't exist any more.

Do not buy DJI gear unless you want unsupported buggy software running on the hardware.
2019-11-21
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jazzyjeff
Second Officer
United States
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I posted this below in ref to the Mavic Mini not working with the Crystal Sky. It would have been easy to incorporate the Mavic Mini in the existing DJI Go 4 software or the DJI Pilot app for us "experienced pilots". All I hear from DJI is that the "Mavic Mini is a beginners drone". What kind of crap is that? I guarantee you that probably 75% of sales of the Mavic Mini is from "experienced pilots" that are looking for a small compact bird.   After spending nearly $600 for the Crystal Sky, DJI is telling us that it won't work for one of their drones? It's their tablet??
The answer is to put DJI Fly out for the newbies and let us continue to use Go 4 to work with this model. My only hope at this point is if Litchi brings out an update to include the Mavic Mini or if DJI wants to send me a new tablet to work with their software. By the way guys, what really add insult to injury is that this software does not work on all tablets. My buddy went to one of the box stores and tried to buy a cheap tablet that ran Android 9.0. When he brought it home and tried to load the software, it said "incompatible hardware" Don't even try to call DJI becuase you know the standard line that you will get!
"So Sorry, we are looking into it and our engineers are working on it"!
2019-11-21
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi. I am sorry for the trouble. Unfortunately, as of the moment the DJI Mavic Mini and the DJI Fly application doesn't support DJI CrystalSky. As the DJI Mavic Mini is an entry-level product that is used with our brand-new application, DJI Fly. We will continue to optimize this product according to customer feedback. Thank you for your understanding and support.
2019-11-22
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jazzyjeff
Second Officer
United States
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"So Sorry, we are looking into it and our engineers are working on it" or "Mavic Mini is a beginners drone". Thanks Paladin for not disappointing us by giving us the standard DJI line. I could set my watch to it!
2019-11-22
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jazzyjeff
Second Officer
United States
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Hello All,

Well , here's the fact guys. When you get the ""So Sorry, we are looking into it and our engineers are working on it", that's a bunch of bull. DJI Mindy or whoever else is monitoring, don't even bother to respond because there is nothing you can say. The bottom line is you guys are terrible as a company.

I am cross posting this to a couple of different posts as there are a number that deals with this issue. This is the communication I got with DJI support from a Support agent named Hermosa. As a disclaimer, this is what I received and have not changed one word of it. I give you my response also.

The only hope we have is if Litchi comes out with support for the Mavic Mnni. I suggested to DJI that they include the Mini in the existing DJI Go software and they did not even address that. Horrible customer support.

From DJI

Thanks for your patience.

Upon confirming with our superior engineers, the DJI FLY APP was developed based on the 64-bit platform.The minimum request of installation environment as belows:
1. Requires Android 6.0 or above.
2. Available ROM is 2GB and above.
3. Supporting ArmV8 64-bit architectures.(64-bit processor).

Since our Crystalsky adopted 32-bit sensor, it' s not compatible with DJI FLY APP. Kindly suggest using another mobile device if you have.

Appreciate your understanding and support.

Best Regards
Hermosa

My response

Hermosa,

This is really unacceptable and DJI clearly did not think this out when they produced this DJI Fly software. Your answer is what we all knew so essentially you gave me no new information.
The question remains is why DJI would produce software that does not work on its own device? I paid a heck of a lot of money for the Crystal Sky and like I said I could have bought 4 Samsung tablets for the same price as i paid for your device.

DJI has a horrible reputation when it comes to customer support. I have been a loyal customer for 5 years now and I own 7 of your drones as previously stated.
Understand that every time I have to deal with you guys on the customer service level I cringe, it's a struggle at best.

You have basically threw your hands up and said "Oh well" My trust in your company is gone. I will share this communication with the forums and all my sources to warn other users. I realize I am just one person.
What's worse is that you just lost me a customer.

Thank you for getting back to me.
2019-11-27
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Eccodave
lvl.1
United Kingdom
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Well come on dji integrate Crystalsky to work with the mavic mini.
2019-12-13
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jazzyjeff
Second Officer
United States
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Eccodave Posted at 12-13 01:20
Well come on dji integrate Crystalsky to work with the mavic mini.

Dave, Don't hold your breath. You will soon get the classic DJI line "So Sorry, our engineers are working on it, we will get back to you"
2019-12-13
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youngjohnyounghotmail.com
lvl.2
Flight distance : 22369 ft
United Kingdom
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jazzyjeff Posted at 2019-11-21 08:23
I posted this below in ref to the Mavic Mini not working with the Crystal Sky. It would have been easy to incorporate the Mavic Mini in the existing DJI Go 4 software or the DJI Pilot app for us "experienced pilots". All I hear from DJI is that the "Mavic Mini is a beginners drone". What kind of crap is that? I guarantee you that probably 75% of sales of the Mavic Mini is from "experienced pilots" that are looking for a small compact bird.   After spending nearly $600 for the Crystal Sky, DJI is telling us that it won't work for one of their drones? It's their tablet??
The answer is to put DJI Fly out for the newbies and let us continue to use Go 4 to work with this model. My only hope at this point is if Litchi brings out an update to include the Mavic Mini or if DJI wants to send me a new tablet to work with their software. By the way guys, what really add insult to injury is that this software does not work on all tablets. My buddy went to one of the box stores and tried to buy a cheap tablet that ran Android 9.0. When he brought it home and tried to load the software, it said "incompatible hardware" Don't even try to call DJI becuase you know the standard line that you will get!
"So Sorry, we are looking into it and our engineers are working on it"!

I absolutely agree .. I have hardly used my crystalsky
Please DJi think about your existing loyal customers that you serve..
Kind Regards
J.
2-7 06:40
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Sascha.ES
lvl.4
Germany
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DAFlys Posted at 2019-11-21 02:21
The crystal sky uses a Rockchip 3288 CPU which is 32bit.  So far the Fly app is only for 64bit CPUs.  There are rumours of a CrystalSky 2 which google can show you.

Well, that's a real long shot. There are no facts about that. If a new Crystalsky is coming, it's now with the new Matrice 300! But I don't think so, because the Smart Controller should be compatible. At the end, I don't really care. I only have the Ultra because it's bright. The software runs, I'm happy.
2-9 00:37
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