I have some problems with my new Mavic 2 zoom, the image contains lot's of noise in the shadows. What can I do about it? It's realy bad quality and I can't use it in my final video because of the noise.

If your editing in FCPX you can use the noise reduction feature - https://larryjordan.com/articles ... remove-video-noise/

Hi there, we are sorry to hear about the difficulties that you encountered. Could you please provide some original images for better analysis?  You may upload the files to Dropbox or Google Drive, thanks.

DJI Natalia Posted at 11-21 05:43
Hi there, we are sorry to hear about the difficulties that you encountered. Could you please provide some original images for better analysis?  You may upload the files to Dropbox or Google Drive, thanks.

Hi Natalia,

Here the footage https://drive.google.com/open?id=1xyR2OQGhTezg5TlTRchaBxBis1PXQf9o
I hope you can help me.

Greetings Wouter

Wouw Producties Posted at 11-21 06:13
Hi Natalia,

Here the footage https://drive.google.com/open?id=1xyR2OQGhTezg5TlTRchaBxBis1PXQf9o

Hi Wouter, I'm unable to download the files from the link that you provided, it seems to need your permission.

DJI Natalia Posted at 11-22 01:18
Hi Wouter, I'm unable to download the files from the link that you provided, it seems to need your permission.

I'm sorry, with this link it would be no problem

https://we.tl/t-9v2CQd3Ryg

Wouw Producties Posted at 11-22 06:34
I'm sorry, with this link it would be no problem

https://we.tl/t-9v2CQd3Ryg

Hi Wouter, thank you. It has been downloaded and forwarded to the related team for a check. If there is an update, we'll let you know.

DJI Natalia Posted at 11-25 19:42
Hi Wouter, thank you. It has been downloaded and forwarded to the related team for a check. If there is an update, we'll let you know.

Good to here, I have some more footage online if you need it.
https://vimeo.com/375913579

I have fixed it with Neat video but thats not the way I want to work.
https://vimeo.com/375917753

Greetings

Wouw Producties Posted at 11-27 06:23
Good to here, I have some more footage online if you need it.

Hi, our team has checked it, it may not the noise problem. You are recommended to send it back for diagnosis if there is any further issue.

DJI Natalia Posted at 2019-11-27 20:54
Hi, our team has checked it, it may not the noise problem. You are recommended to send it back for diagnosis if there is any further issue.

So there is a problem with my drone or not?

Wouw Producties Posted at 1-6 01:06
So there is a problem with my drone or not?

Hi Wouw, there is no problem with your drone. However, if you are still worried about it, you may send the drone in for a diagnosis.  Should there any further assistance needed, please contact us via http://www.dji.com/support, we'll do our best to help you.