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DJI Fly App - Needs its screen scaling fixed as a priority.
3181 30 2019-11-21
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PhasedSpaces
Second Officer
Flight distance : 117198 ft
United Kingdom
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Hopefully a DJI tech/ employee will see this soon & report back.
I'm running the DJI Fly app on an iphone 7,  thus a smaller screen.
When going into the settings tab, you can't get back out to the main control screen again..  Whatever 'exit' icon should be seen is either missing or chopped off.
I also noticed during the initial registration process after filling out info, that some 'continue' / 'enter' buttons were nearly chopped off the bottom of the screen, with the mearest sliver of an icon visible to click on. trying to force scroll didn't help.
Can you please fix this asap!
2019-11-21
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JodyB
Captain
Flight distance : 72487 ft
United States
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Wow, I'm using an iPhone XR. I don't have that issue. The part where you talk about going back to the main screen from settings, I don't have an 'exit' button either. I just tap on the empty space to the left of the settings screen to get back to the main screen.
2019-11-21
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PhasedSpaces
Second Officer
Flight distance : 117198 ft
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JodyB Posted at 11-21 10:12
Wow, I'm using an iPhone XR. I don't have that issue. The part where you talk about going back to the main screen from settings, I don't have an 'exit' button either. I just tap on the empty space to the left of the settings screen to get back to the main screen.

That's the thing..  i thought of that too, but there isn't enough empty screen to tap on... The menu screen literally fills the whole display, with the thinnest of what's behind barely showing on the left.  Too thin to get your finger on it to 'go back' .... I'll do a screen grab & post it.
2019-11-21
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TheCameraGuy
Second Officer
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Canada
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I’m using an XS Max. I can’t use the mount properly as the mount touches the screen and you can’t access it. I’m going to try the iPad holder I use with my Mavic Pro. Hopefully it will do the job.
I broke the screen once already. The 2nd fix will run $529, so I have it in an Otter Defender case. It's a pain to take it apart and re-assemble.
2019-11-21
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DJI Paladin
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Flight distance : 318 ft

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Hi. I am sorry for the trouble. With regards to the user interface of the DJI Fly application. I would recommend to kindly please try to uninstall and reinstall the said application to isolate the issue. If issue still persists, Please provide a sample screenshot of the issue for better assistance. Please keep us posted. Thank you.
2019-11-21
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PhasedSpaces
Second Officer
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DJI Paladin Posted at 11-21 13:15
Hi. I am sorry for the trouble. With regards to the user interface of the DJI Fly application. I would recommend to kindly please try to uninstall and reinstall the said application to isolate the issue. If issue still persists, Please provide a sample screenshot of the issue for better assistance. Please keep us posted. Thank you.

Here is a screen shot from a standard iphone 7 .  (NOT the plus)
As you can see, there is barely any screen to the left to tap on to make the settings screen disappear.  I'll try the uninstall/ reinstall as suggested as well.
2019-11-21
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djiuser_fVWcEXA1El6h
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PhasedSpaces Posted at 2019-11-21 13:17
Here is a screen shot from a standard iphone 7 .  (NOT the plus)
As you can see, there is barely any screen to the left to tap on to make the settings screen disappear.  I'll try the uninstall/ reinstall as suggested as well.
[view_image]

Did anything happen about this? I have exactly the same problem 6 months later!
2020-6-8
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JodyB
Captain
Flight distance : 72487 ft
United States
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One thing I ran into with an iPad Air 2 when I first set it up to fly with my mini, the screen was similar to what is described here. But when I updated it to the latest iPadOS, it was fine after that. This may or may not be the issue for you, but it was for me and I thought I would share it. Make sure your apple device is updated and make sure your using the latest version of the fly app too.
2020-6-8
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djiuser_4X6mjBEl8sli
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I have this exact problem on my iPhone as of June 13,  2020.   I need a fix for this.  Thanks
2020-6-13
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djiuser_4X6mjBEl8sli
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This is a screenshot and as you can see there is no way to get back to the camera view/ flight screen without closing the app and restarting.... which I don’t think is a good thing to have to do while the drone is flying.   Does anyone know what the fix is for this ?   Thank you.  
2020-6-13
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TDZHDTV
First Officer
Flight distance : 2068550 ft
United Kingdom
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Have you got zoom enabled on the iPhone?
2020-6-13
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Chamanea
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Same issue here, can't close settings page on IPHONE 6S, no 'x' nor anything to be able to close this settings popup which takes the whole screen... The only way out is killing Fly app, which is rather annoying and possibly dangerous.

Hey DJI, there are not only big IPHONEs in the field, whatever the version...Anything that can be done for that in the next release of Fly app? any chance we could use the good old DJI GO4 with Mavic Air 2 instead?
2020-6-18
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Castle2020
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United Kingdom
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Got the same problem  -  Looking at video tutorials, the settings screen should not fill the whole screen, which it does on the iPhone 6. NEEDS to be fixed.
2020-6-24
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Mr. Icarus
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United States
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I too am having this problem, using an iPhone SE.
2020-7-8
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Sean-newbie
First Officer
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United Kingdom
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iphone 5s same issue, there is a sliver of screen available to exit the menus and needs really accurate contact to trigger

Good topic PhasedSpaces   
2020-7-9
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GaryDoug
Captain
Flight distance : 693425 ft
United States
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I've never used an iPhone. Is there really no "back" button on those phones? That would suck.
2020-7-9
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djiuser_b1koakosW8Bj
Second Officer
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I have a 2nd gen iPhone SE with the same problem. If I try several times I can occasionally get back to the main screen but the return area to the left of the menu is so small that it’s very hit and miss. With the increasing popularity of the new iPhone SE, I can see this becoming a more extensive problem.
2020-8-4
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MidLifeHiker
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I have an iPhone 6 and have the same problem, can't return to main screen.  Often I have to get out of the app and start it again.
2020-8-4
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fans41df361d
lvl.1

United States
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Fix: iphone/settings/general/display & brightness/display zoom/view/standard
2020-8-29
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TDZHDTV
First Officer
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PhasedSpaces Posted at 2019-11-21 13:17
Here is a screen shot from a standard iphone 7 .  (NOT the plus)
As you can see, there is barely any screen to the left to tap on to make the settings screen disappear.  I'll try the uninstall/ reinstall as suggested as well.
[view_image]

Had the same issue with iPhone 6, turned off zoom and it fixed issue
2020-8-29
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PhasedSpaces
Second Officer
Flight distance : 117198 ft
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Just to confirm, yes it has been shown that if you go into the display settings on the phone and 'un-zoom' the icon size etc, it DOES allow for more screen to be visible in the Fly App, so that you can tap back from settings.
2020-8-30
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Videoscots625
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fans41df361d Posted at 8-29 03:30
Fix: iphone/settings/general/display & brightness/display zoom/view/standard

THAT'S A  GREAT TIP!  WORKED FOR ME ON MY iPHONE 7 - WAS GETTING REALLY FED UP HAVING TO POWER DOWN PHONE AND START OVER.
MANY THANKS. I HAD COMPLETELY FORGOTTEN ABOUT SCREEN SCALING OPTION.
2020-10-16
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Art Vandelay
Second Officer
Flight distance : 95492 ft
United States
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Yes, setting Settings->Display & Brightness->Display Zoom->View to Standard fixed this annoying issue for me.  Also, the new memory card data was obscuring the distance and speed when the small map was open until I set it to standard also.     
2020-10-16
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djiuser_p1lN63oOehqA
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djiuser_fVWcEXA1El6h Posted at 6-8 10:39
Did anything happen about this? I have exactly the same problem 6 months later!

Hi, I’ve got the iPhone 8s and I am also having the issue of not being able to exit the setup menu. Please fix this issue - it seems this has been an issue for many years! One would not expect a reputable company to ignore its user base!  Today’s date for me with this issue, 15 December 2020!!
2020-12-15
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K6CCC
First Officer
Flight distance : 648031 ft
United States
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I'm not a @#$%& iPhone user, but reading this thread, it sounds like the issue is not DJI, but the zoom setting in the iPhone (whatever that does).

For full disclosure:  I have a work issued iPhone 8 that I do have DJI fly loaded on.  I flew my Mini once with the &^%$#@ iPhone just to make sure it worked.  Unless my Android dies, I expect never to fly with the @#$%&* iPhone again.  Did I mention that I HATE my #$%^&* iPhone?
2020-12-15
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Frehme
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Brazil
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djiuser_p1lN63oOehqA Posted at 12-15 05:57
Hi, I’ve got the iPhone 8s and I am also having the issue of not being able to exit the setup menu. Please fix this issue - it seems this has been an issue for many years! One would not expect a reputable company to ignore its user base!  Today’s date for me with this issue, 15 December 2020!!

Hello. Read the item #19 of this topic. It will solve your problem.
2020-12-15
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djiuser_p1lN63oOehqA
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Hi, I’ve got the iPhone 8s and I’m having  the same issue of not being able to exit the setup screen which is really annoying and frustrating!  Please fix this as I do not expect to pay good money for something I can’t use properly.

15 December 2020
2020-12-23
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djiuser_OPL3XqGYnRa6
lvl.1

Canada
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iPhone 7 iOS 14.3. I report the same issue, not being able to get back to app Home Screen once inside settings menu..please fix this issue.
1-16 13:34
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Porktree
First Officer
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DJI Paladin Posted at 2019-11-21 13:15
Hi. I am sorry for the trouble. With regards to the user interface of the DJI Fly application. I would recommend to kindly please try to uninstall and reinstall the said application to isolate the issue. If issue still persists, Please provide a sample screenshot of the issue for better assistance. Please keep us posted. Thank you.

The DJI robot reply is a very subtle form of the theater of the absurd.
1-16 20:50
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jmgolio
lvl.2
United States
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I started having this problem a few weeks ago with my I-phone 7.  Before I found this thread and applied the solution to the I-phone settings, I found another way around the problem.  Once you bring up the main menu, you can get out by going to Control => scroll to the bottom.  Select "Flight Tutorial", then select "skip" and "confirm".  It is a clugey solution, but if you wanted to keep the I-phone settings constant, it gets around the problem.
1-23 16:16
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JohnLietzke
First Officer
Flight distance : 3087956 ft
United States
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The fix is fairly simple, a device configuration for the smaller iPhone screens need to be created and scaled in Xcode.  The menus would need to be adjusted along with the size of the tab layout.  It would take a little bit of time but easy to resolve.  I feel like the DJI will drop the compatibility of the DJI Fly app for those phones before they will remedy the issue.
1-23 17:00
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