Lost p3A
529 11 2019-11-24
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fansddeacc93
lvl.1

United States
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After normal take off
After one minute
Warning for critical low battery
Screen showed 97%!
Critical low power
Drone auto landed in Colorado River
Recovery not possible
Stunned
26358C9D-A5FF-45E4-A61B-0EEF8D8DD3B7.jpeg
2019-11-24
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DJI Stephen
DJI team
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Hello and good day. I am sorry to know what happened to your DJI Phantom 3 Advanced. Since this issue happened. I would recommend you contact our support team for us to assist you further with regards to this situation at https://www.dji.com/support?site=brandsite&from=nav . We have the team who would do their best to find out the reason of the issue and then the corresponding resolution would be provided. Just a friendly reminder please note that DJI will not perform data analysis for cases occurring after the expiry of the warranty period; otherwise, valid charges will apply. Again I am sorry for the trouble and thank you.
2019-11-24
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Labroides
Core User of DJI
Flight distance : 9991457 ft
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Australia
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DJI Stephen Posted at 11-24 12:32
Hello and good day. I am sorry to know what happened to your DJI Phantom 3 Advanced. Since this issue happened. I would recommend you contact our support team for us to assist you further with regards to this situation at https://www.dji.com/support?site=brandsite&from=nav . We have the team who would do their best to find out the reason of the issue and then the corresponding resolution would be provided. Just a friendly reminder please note that DJI will not perform data analysis for cases occurring after the expiry of the warranty period; otherwise, valid charges will apply. Again I am sorry for the trouble and thank you.

Just a friendly reminder please note that DJI will not perform data analysis for cases occurring after the expiry of the warranty period

Just a friendly reminder that it's not very helpful to tell him about warranty service when his drone is a couple of years out of warranty.
They haven't made P3 Advanced for a long time.
2019-11-24
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Mark The Droner
First Officer
Flight distance : 2917 ft
United States
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Sorry for your loss.

Was the battery swollen on the sides?  Or it could be your cells were horribly out of balance.  

If you could upload your flight log to the below site and then send the url back here, we could try to figure out what is going on with your battery.  

https://www.phantomhelp.com/LogViewer/upload/
2019-11-24
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rwynant V1
Second Officer
Flight distance : 4842277 ft
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United States
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Battery could have been flown a few days ago....12 days let's say.  It goes into discharge mode......the % will read INCORRECT.   That's when what happened to you,  happens.
If you aren't 100% sure of battery status....check your cell voltage BEFORE you fly off......

Sorry for your loss.

Randy
2019-11-24
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Sick Dawg
lvl.4
Flight distance : 451119 ft
United States
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fly in a illegal area like the Grand Canyon...you loose the drone.
something I wouldn't admit to.
2019-11-25
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fansddeacc93
lvl.1

United States
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Sick Dawg Posted at 11-25 08:01
fly in a illegal area like the Grand Canyon...you loose the drone.
something I wouldn't admit to.

BLM land
Have a nice day

2019-11-26
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fansddeacc93
lvl.1

United States
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BLM land Utah
Have a nice day
2019-11-26
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fansddeacc93
lvl.1

United States
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rwynant V1 Posted at 11-24 18:22
Battery could have been flown a few days ago....12 days let's say.  It goes into discharge mode......the % will read INCORRECT.   That's when what happened to you,  happens.
If you aren't 100% sure of battery status....check your cell voltage BEFORE you fly off......

Thanks for your thoughts
2019-11-26
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fansddeacc93
lvl.1

United States
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Sick Dawg Posted at 11-25 08:01
fly in a illegal area like the Grand Canyon...you loose the drone.
something I wouldn't admit to.

BLM land Utah
2019-11-26
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fansddeacc93
lvl.1

United States
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People always assume the worst about flying locations
These cryptic comments above reflect exactly that sentiment
Clearly the drone was not in the Grand Canyon
2019-11-26
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Labroides
Core User of DJI
Flight distance : 9991457 ft
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Australia
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fansddeacc93 Posted at 11-26 01:18
People always assume the worst about flying locations
These cryptic comments above reflect exactly that sentiment
Clearly the drone was not in the Grand Canyon

DJI won't assist as the drone is well out of warranty.
Post your flight data and the real battery situation will be obvious.
2019-11-26
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