Mavic Mini Video Warping
2350 13 2019-11-24
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Yegs1
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United States
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So my Mavic Mini has some Nasty video warping towards the bottom of the frame. The warping gets worse when I turn left or right while stationary. You can see the warping kick in at around 0:09 to 0:23 in the video I included, just look at the grass.

https://www.youtube.com/watch?v=yFL0M8-64QQ&feature=youtu.be


Can this be fixed?

fyi this is my first drone so I dont no anything.
2019-11-24
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Alamoflyer
lvl.2

United States
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Set flight mode to Cine and try to use as little stick as possible. You'll need the pro models to have super crisp edge IMO*
2019-11-24
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andrei193
Second Officer
Flight distance : 240856 ft
Romania
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The problem that you have is described by many in the following post:
https://forum.dji.com/forum.php? ... D556%26typeid%3D556
This is the first time I see this problem manifesting on a FCC version (I see that you are from the US and that means you have the FCC version).
DJI, this is clearly a widespread problem and needs urgent attention. Please tell us if it's fixable by software.
2019-11-24
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CYLSTUDIO
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Flight distance : 375046 ft
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United Kingdom
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Alamoflyer Posted at 11-24 12:54
Set flight mode to Cine and try to use as little stick as possible. You'll need the pro models to have super crisp edge IMO*

This issue has nothing to do with flight mode, please check the relevant post.

https://forum.dji.com/forum.php? ... D712%26typeid%3D712
2019-11-24
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CYLSTUDIO
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andrei193 Posted at 11-24 13:01
The problem that you have is described by many in the following post:
https://forum.dji.com/forum.php?mod=viewthread&tid=202436&extra=page%3D1%26filter%3Dtypeid%26typeid%3D556%26typeid%3D556
This is the first time I see this problem manifesting on a FCC version (I see that you are from the US and that means you have the FCC version).

YES, please fix it or we will return it.
2019-11-24
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Yegs1
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United States
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andrei193 Posted at 11-24 13:01
The problem that you have is described by many in the following post:
https://forum.dji.com/forum.php?mod=viewthread&tid=202436&extra=page%3D1%26filter%3Dtypeid%26typeid%3D556%26typeid%3D556
This is the first time I see this problem manifesting on a FCC version (I see that you are from the US and that means you have the FCC version).

Yup you are correct, thanks for linking to the thread. I did my first 2k shooting today and it just jumped out at me. I went back and looked at my old 1080p footage and the warping is there, but not as noticeable. Once you see it you can't unsee it.

I will be sending it back
2019-11-24
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DJI Natalia
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Hi there, we are sorry to hear about the issue that you encountered, could you please provide us with the original files for better analysis? Please upload to Google Drive or Dropbox and then post the link here. Thank you.
2019-11-27
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andrei193
Second Officer
Flight distance : 240856 ft
Romania
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DJI Natalia Posted at 11-27 04:24
Hi there, we are sorry to hear about the issue that you encountered, could you please provide us with the original files for better analysis? Please upload to Google Drive or Dropbox and then post the link here. Thank you.

Hi DJI Natalia!
Please check the following post: https://forum.dji.com/forum.php? ... D712%26typeid%3D712
Lots of user already provided google drive links with their footage who display the exact same problem the original user on this post has.
2019-11-27
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Guorium
Second Officer
Flight distance : 513061 ft
Australia
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I don't see anything wrong at 9 and 23s....
2019-11-27
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CYLSTUDIO
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DJI Natalia Posted at 11-27 04:24
Hi there, we are sorry to hear about the issue that you encountered, could you please provide us with the original files for better analysis? Please upload to Google Drive or Dropbox and then post the link here. Thank you.

Dear DJI Natalia, thanks for asking for the original files.  Let me gather other user's footage and show you what's going with our Mavic Mini.  Please notice the top and bottom sections of the videos.  I think all of them are done with 2.7K resolution, looks like some sort of digital distortion going on there but up until now, still no official respond from the DJI, I have reported the case few days ago and still waiting for an answer, some other people submitted the ticket a long time ago and still waiting for an answer.

Here are some footage affected from the Ripple Effects:
https://drive.google.com/file/d/ ... mv/view?usp=sharing

https://drive.google.com/file/d/ ... 4A/view?usp=sharing

https://drive.google.com/file/d/ ... A0/view?usp=sharing



2019-11-27
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DJI Natalia
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CYLSTUDIO Posted at 11-27 06:14
Dear DJI Natalia, thanks for asking for the original files.  Let me gather other user's footage and show you what's going with our Mavic Mini.  Please notice the top and bottom sections of the videos.  I think all of them are done with 2.7K resolution, looks like some sort of digital distortion going on there but up until now, still no official respond from the DJI, I have reported the case few days ago and still waiting for an answer, some other people submitted the ticket a long time ago and still waiting for an answer.

Here are some footage affected from the Ripple Effects:

Hi, thank you for your information, we've forwarded the original files to the related team for analysis. If there is an update, we'll let you know.
2019-11-27
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DJI Natalia
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andrei193 Posted at 11-27 05:30
Hi DJI Natalia!
Please check the following post: https://forum.dji.com/forum.php? ... D712%26typeid%3D712
Lots of user already provided google drive links with their footage who display the exact same problem the original user on this post has.

Hi, our team is following this issue, the original files have been forwarded to the related team for analysis.  Appreciate your patience.
2019-11-27
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andrei193
Second Officer
Flight distance : 240856 ft
Romania
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DJI Natalia Posted at 11-27 19:54
Hi, our team is following this issue, the original files have been forwarded to the related team for analysis.  Appreciate your patience.

Thank you DJI Natalia. I bought a standard Mavic Mini that has this problem from an official retailer in my country, I have sent it back for a refund with the mention that it has this  problem so I think it will come back to you as a defected item return unit eventually for analysis. I will get a fly more combo unit as soon as they are back in stock. Thank you for responding and we are eagerly awating the resolution of this problem.
2019-11-28
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DJI Natalia
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andrei193 Posted at 11-28 00:59
Thank you DJI Natalia. I bought a standard Mavic Mini that has this problem from an official retailer in my country, I have sent it back for a refund with the mention that it has this  problem so I think it will come back to you as a defected item return unit eventually for analysis. I will get a fly more combo unit as soon as they are back in stock. Thank you for responding and we are eagerly awating the resolution of this problem.

Hi, you're most welcome. We also hope the issue will be solved soon. Should you need any further help, please feel free to contact us.
2019-11-30
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