I order new mavic mini on the day it was released, but i still not recieved it yet and my trip is on december 18. I hope I don't miss it.

Hi, thank you for reaching out and we do apologize for the inconvenience. Can you please send me directly your order number for me to check it here in my end? Thank you for your understanding and support!

Everyone has been having a lot of problems with their deliveries, though progress has been made. I dont think DJI made this launch smooth.

Have  you tried cancelling and buying from somewhere else?

DJI Gamora Posted at 11-24 15:32
Hi, thank you for reaching out and we do apologize for the inconvenience. Can you please send me directly your order number for me to check it here in my end? Thank you for your understanding and support!

I have same problem Gamora

YT DRONE Posted at 11-26 09:05
I have same problem Gamora

Please send me the order number through PM. Thank you!

SupCarlos Posted at 11-25 06:51
Everyone has been having a lot of problems with their deliveries, though progress has been made. I dont think DJI made this launch smooth.

Have  you tried cancelling and buying from somewhere else?

bro same is happening to me. dji is completely ignoring their customers. im 8 days in and still have my status set to processing. like wtf every other company in the world ships within 1-5 days. dji is a disgrace   

djiuser_iWkpYc6YHT8q Posted at 11-28 19:50
bro same is happening to me. dji is completely ignoring their customers. im 8 days in and still have my status set to processing. like wtf every other company in the world ships within 1-5 days. dji is a disgrace

Hi there, we managed to get your order number via your Forum account, it is estimated to be shipped on 20-25 business days after the payment confirmation.
The sales of the new Mavic Mini have exceeded the expectation, and it is shipped at first come first served basis. We are doing our best to prepare the products and hope the Mavic mini will be delivered to you as soon as possible.

DJI Gamora Posted at 11-24 15:32
Hi, thank you for reaching out and we do apologize for the inconvenience. Can you please send me directly your order number for me to check it here in my end? Thank you for your understanding and support!

Im having the same problem. 10-15 days after payment to process my order?? Thats INSANE!! I leave for the holidays and its so post be delivered around Christmas. BS I TELL YEAH

djiuser_iWkpYc6YHT8q Posted at 11-28 19:50
bro same is happening to me. dji is completely ignoring their customers. im 8 days in and still have my status set to processing. like wtf every other company in the world ships within 1-5 days. dji is a disgrace

I oulld have thought buying from the company was faster!! I guess not!!

Same here !!!!

I have been so frustrated with my mav mini order, the day I got the email on the announcement of the Mini, I ordered it (here take my money), apparently it is still sitting in the "FEDEX HUB" since NOV-14th.
I don't get it, DJI quick to take my money, and then lied about my order, all they did was shipped a FEDEX label. no drone, just to fullfill the order. What kind of business does this????

Called DJI customer support several times, there reply is: "we are investigating it sir" this is complete BS

my order number is:
0014980276064




I have several DJI products and this was the last straw, sure hope a competitor challenges DJI Soon !

Yeah I'm pretty mad !

Customer service is horrible

TheRyanRanch Posted at 12-7 10:02
Same here !!!!

I have been so frustrated with my mav mini order, the day I got the email on the announcement of the Mini, I ordered it (here take my money), apparently it is still sitting in the "FEDEX HUB" since NOV-14th.

Hi Ryan, DJI Natalia is following up your post here: https://forum.dji.com/thread-203804-1-1.html and she will keep following up, please note it, thanks.

Same here order on 5th of december and my order is always in processing order statut.. and they take le payement le 6th.. maybe they should wait before taking the payement.. under my fly more combo its wrote estimated 10-15 days shipping after payment..

fans06f9ac16 Posted at 12-19 04:45
Same here order on 5th of december and my order is always in processing order statut.. and they take le payement le 6th.. maybe they should wait before taking the payement.. under my fly more combo its wrote estimated 10-15 days shipping after payment..

Hi there, we managed to get your order number via your forum account. As per check, your order has been shipped out, could you please confirm if you have received the tracking number? Thanks.

Same here, processing since December 2nd, while waiting time at the moment of order was 12-19 days. But what they do immediately is take your money. Real shame!

fans7323bd4e Posted at 12-27 04:06
Same here, processing since December 2nd, while waiting time at the moment of order was 12-19 days. But what they do immediately is take your money. Real shame!

We are sorry to keep you waiting, I managed to get your order number via your Forum account and we will verify with the related team of the estimated shipping date, please wait patiently, thank you.

fans7323bd4e Posted at 12-27 04:06
Same here, processing since December 2nd, while waiting time at the moment of order was 12-19 days. But what they do immediately is take your money. Real shame!

Thanks for your patience, we have verified with the team that your order will be shipped very soon, please note the email later with the tracking number, sorry for all the inconvenience caused.

Ok, so what is very soon? 2 weeks ago they told me it was planned for 23th of December...Last week they told me again it was planned for 23th December...now you tell me it will be "very soon". And how can it be that someone who ordered on 5th of December already has its order. That's not the way how it should be going.

fans7323bd4e Posted at 2019-12-30 02:13
Ok, so what is very soon? 2 weeks ago they told me it was planned for 23th of December...Last week they told me again it was planned for 23th December...now you tell me it will be "very soon". And how can it be that someone who ordered on 5th of December already has its order. That's not the way how it should be going.

Sorry to keep you waiting, your order has been shipped out, you will receive the shipping label soon via the email, we will keep improving our customer service to make your experience with us better in the future.

DJI Mindy Posted at 1-2 03:30
Sorry to keep you waiting, your order has been shipped out, you will receive the shipping label soon via the email, we will keep improving our customer service to make your experience with us better in the future.

Hi, received the combo package yesterday. Thx for the good delivery!

fans7323bd4e Posted at 1-4 04:26
Hi, received the combo package yesterday. Thx for the good delivery!

Glad to know you have received the drone, hope you have a good time on flying Mavic Mini.

DJI Mindy,

I'm in the same situation as the others above. My order was confirmed on January 17th. It is now January 29th. I have gotten no help at this point from DJI. I'm very disappointed. I've contacted online support several times. My order actually went from "Processing Order" to "Awaiting Shipment" 2 days ago. I checked the order again yesterday and it now has gone back to "Processing Order" Status.

My Order # is         0012201498040

Can you please find out was is happening with my order. I could've ordered this from Amazon but the DJI Store had it at the same price so I decided to order thru the DJI Store. Please get me my drone or let me know when I will receive it.

Thank you

djiuser_TNBMDsOqk7kQ Posted at 1-29 07:57
DJI Mindy,

I'm in the same situation as the others above. My order was confirmed on January 17th. It is now January 29th. I have gotten no help at this point from DJI. I'm very disappointed. I've contacted online support several times. My order actually went from "Processing Order" to "Awaiting Shipment" 2 days ago. I checked the order again yesterday and it now has gone back to "Processing Order" Status.

We are very sorry to have kept you waiting, we will verify the status with the related team and come back to you soon.

I ordered my magic mini 8 days ago and it still says processing. I’m about ready to cancel as this is a birthday present I need in 8 days. What is going on? Can someone help? Order No.:0018889700049

Alicia Wilkinson Posted at 1-30 19:48
I ordered my magic mini 8 days ago and it still says processing. I’m about ready to cancel as this is a birthday present I need in 8 days. What is going on? Can someone help? Order No.:0018889700049

Hi Alicia, sorry to have kept you waiting, we will verify the status with the related team and come back to you soon.

DJI Mindy Posted at 1-31 03:35
Hi Alicia,sorry to have kept you waiting, we will verify the status with the related team and come back to you soon.

Okay. I’d like to know soon.

DJI Mindy Posted at 1-31 03:35
Hi Alicia,sorry to have kept you waiting, we will verify the status with the related team and come back to you soon.

I still haven’t heard anything. Please tell me what is going on.

Alicia Wilkinson Posted at 2-3 14:46
I still haven’t heard anything. Please tell me what is going on.

Sorry for the late response, we have verified with the team that your order is estimated to be shipped in the middle of February. Sorry for the inconvenience caused.

DJI Mindy Posted at 2-3 21:08
Sorry for the late response, we have verified with the team that your order is estimated to be shipped in the middle of February. Sorry for the inconvenience caused.

That is not okay. Your website said fifteen business days when I ordered.

Alicia Wilkinson Posted at 2-4 14:44
That is not okay. Your website said fifteen business days when I ordered.

We understand your frustration, because of the high demand of Mavic Mini and Chinese Spring Festival, the shipment was delayed, we sincerely apologize for this situation and hope for your understanding.

I ordered a Mavic mini already over half month and it still being processing. I tried to call and emil but no response! ！please at least tell me what is going on with my order ?  my order # 0019302084281    thx!!

djiuser_eVDijTb2B0h2 Posted at 2-9 21:36
I ordered a Mavic mini already over half month and it still being processing. I tried to call and emil but no response! ！please at least tell me what is going on with my order ?  my order # 0019302084281    thx!!

We are sincerely sorry to have kept you waiting, we have verified with the team that your order is estimated to be shipped in the middle of February. Please kindly wait. Sorry again for the inconvenience caused.

DJI Mindy Posted at 2019-12-30 01:54
Thanks for your patience, we have verified with the team that your order will be shipped very soon, please note the email later with the tracking number, sorry for all the inconvenience caused.

I ordered my mini jan 25th and was told it would ship the 5th.  Then i was told the 9th .what is the status.  No.:0010348049190

fans8898eeb6 Posted at 2-11 07:27
I ordered my mini jan 25th and was told it would ship the 5th.  Then i was told the 9th .what is the status.  No.:0010348049190

Was that reply for me because it was dated 2019

What is the status of my shipment date No.:0010348049190 dji mindy

What is the status of my order No.:0010348049190 sorry for the double entry

fans8898eeb6 Posted at 2-12 16:43
What is the status of my shipment date No.:0010348049190 dji mindy

Hi there, because of the novel coronavirus prevention and traffic controls currently in China, the shipment time of your order may be delayed. We are sorry for the inconvenience caused and understand how you feel. We will process it for you as soon as possible. Thank you for your understanding and support.

DJI Mindy Posted at 2-13 05:53
Hi there, because of the novel coronavirus prevention and traffic controls currently in China, the shipment time of your order may be delayed. We are sorry for the inconvenience caused and understand how you feel. We will process it for you as soon as possible. Thank you for your understanding and support.

It finally arrived thanks for your help

fans8898eeb6 Posted at 2-18 06:47
It finally arrived thanks for your help

Good to know, hope you have a good time on flying.

Hello, I hope all is well and I understand there is complications in China at the moment, but if possible can you estimate when my order will arrive please as I am heading around Europe mid March and I am having concerns it will not arrive after seeing a few posts on this thread sorry to bother you, Ryan

0449808084550  : Order number

djiuser_8yS8UVWSsgNw Posted at 2-19 21:19
Hello, I hope all is well and I understand there is complications in China at the moment, but if possible can you estimate when my order will arrive please as I am heading around Europe mid March and I am having concerns it will not arrive after seeing a few posts on this thread  sorry to bother you, Ryan

0449808084550  : Order number

Hi Ryan, upon checking your order, it includes Osmo Pocket and Mavic Mini Fly More Combo and a bag, the estimated shipping date of the Mavic Mini is 12-19 business days, which would be 9th, March at latest if everything goes smoothly. We will send you email notification once it is shipped.