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SD card problem (malfunction, code 10023)
10124 29 2019-11-25
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cjffly
lvl.1

United States
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Hi,

I am having some issue with the SD card. Both the air system and the controller are upto the lastest firmware. I format a Samsung EVO 32G card (FAT32) and put it on the mini. When the mini is connect to the DJI fly app (on android), it says SD card malfunction. Change card. (Code:10023).

Then I reboot the air system, and reconnect the app, now it says sd card space found, you can now use sd card to store video, etc. This happend many times, you don't know when the sd card is recogonized by the air system. And it is random.

2nd problem is when the mavic mini did find the sd card, and recording a video in the air, sometimes the app will note you sd card malfunction again. However, when I landed and take out the card to check the recorded video (1080p@60Hz), the video file is good and complete, not interruptted.

Could this be the physical card reader on the mini failed or loose?

Best
C.J.


2019-11-25
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fansa029aa8c
lvl.4
Flight distance : 410125 ft
United States
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Is it a plain EVO which is orangish colored, an EVO Select, Evo + or EVO Plus as I know the plain EVO card is U1 and pretty slow. When I tested the plain EVO most write speeds were under 10 MBytes/s. I would recommend getting a uSD card that is recommended for use in the MM and then see what issues you have.
2019-11-25
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Jollyroger Hobbies
Second Officer
Flight distance : 17392 ft
United States
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I use a SanDisk 128GB Extreme MicroSDXC UHS-I  C10, U3, V30, 4K, A2, Micro SD. This thing is fast I haven't had any problems as of yet
2019-11-25
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi. I am sorry for the trouble that your DJI Mavic Mini has cause. For the said issue, please try to do a firmware refresh using the DJI Assistant 2.  If possible please try a different recommended SD card to isolate the issue. In addition I will be posting an image for the recommended SD card for the DJI Mavic Mini. Please keep us posted for further assistance. Thank you.

2019-11-26
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cjffly
lvl.1

United States
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Thanks all,

I did change a new card, Sandisk Extreme pro v30 A2 and the problem is gone. Thanks for the help!

Best
2019-11-27
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Jollyroger Hobbies
Second Officer
Flight distance : 17392 ft
United States
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cjffly Posted at 11-27 10:33
Thanks all,

I did change a new card, Sandisk Extreme pro v30 A2 and the problem is gone. Thanks for the help!

Glad to hear it! Good luck and happy flying!
2019-11-28
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Digilef
lvl.2
Flight distance : 155387 ft
Greece
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I have tried all these ones and the same problem . What kind of problem is that ?
IMG_20191222_195151.jpg
Screenshot_20191222-195432.jpg
Screenshot_20191222-195426.jpg
2019-12-22
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fans3153c773
New
Brazil
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Digilef Posted at 12-22 09:56
I have tried all these ones and the same problem . What kind of problem is that ?

também estou com o mesmo problema com mavic mini usando cartão sandisk ultra 128gb xc 1.

I am also having the same problem with mavic mini using sandisk card ultra 128gb xc 1.
2019-12-26
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dejacodon
lvl.1

Vietnam
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DJI Paladin Posted at 11-26 12:31
Hi. I am sorry for the trouble that your DJI Mavic Mini has cause. For the said issue, please try to do a firmware refresh using the DJI Assistant 2.  If possible please try a different recommended SD card to isolate the issue. In addition I will be posting an image for the recommended SD card for the DJI Mavic Mini. Please keep us posted for further assistance. Thank you.

[view_image]

Hi Paladin,

Thank you for your suggestion. However, I still have the same problem with those peoples above. Please support me how to fix this problem with my Mavic mini
My SD Card is still good and can work with the other devices or PC. I tried to format SD card with the other devices or PC but it's still cannot work with Mavic mini.





2019-12-29
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Ingo Sundowner
First Officer
Flight distance : 473547 ft
United Kingdom
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I'd only format it in the device I use the ad card with.
I had that prob in the beginning, but ok with a listed card
2019-12-29
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gebič
lvl.3
Flight distance : 34245 ft
Czechia
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Digilef Posted at 12-22 09:56
I have tried all these ones and the same problem . What kind of problem is that ?

I use this card exactly. Works 100%! Format Fat 32!


2019-12-29
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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dejacodon Posted at 12-29 12:00
Hi Paladin,

Thank you for your suggestion. However, I still have the same problem with those peoples above. Please support me how to fix this problem with my Mavic mini

Hi, I am sorry to know that the issue still persists. I would recommend to please try formatting the SD card to isolate the issue. Please keep us posted for further assistance. Thank you.
2019-12-31
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djiuser_kqgie51GvF42
New
Thailand
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Hello I have the same problem constantly. I use SanDisk extreme pro 128g a2 etc and I have formatted the card on the drone and on the computer numerous times. I still always get this error. Sometimes I have to start the video 10 or more times as it stops automatically after a few seconds. What else could this problem be?  My mini is only a few days old and I'm irritated
1-5 03:22
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djiuser_RB4AFeIbGOkA
New

Estonia
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djiuser_kqgie51GvF42 Posted at 1-5 03:22
Hello I have the same problem constantly. I use SanDisk extreme pro 128g a2 etc and I have formatted the card on the drone and on the computer numerous times. I still always get this error. Sometimes I have to start the video 10 or more times as it stops automatically after a few seconds. What else could this problem be?  My mini is only a few days old and I'm irritated

I have exactly the same problem . I hope we find solution here!
1-6 04:48
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Packrafter
lvl.1
Flight distance : 47507 ft
United States
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I had the same issue, I'm using a Sandisk Ultra 32GB card. I tried multiple formats, both using my computer and the DJI Fly app, neither fixed it. Eventually I checked the DJI Fly App, which needed an update. After I did that the error went away and my pictures are saving correctly again.
1-15 15:03
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djiuser_UZz9CLVLgnEB
lvl.1
Flight distance : 11444 ft
United Kingdom
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Hiya, I also have the same problem with the sd card being unavailable, I've tried 2 different cards and formatted both on a pc as the mini wouldn't do it, after format card it will work for 1 video then becomes unavailable again very frustrating and dissapointing,,all firmware up to date, any help would be appreciated
1-19 11:31
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The Saint
First Officer
Flight distance : 1870184 ft
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United States
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djiuser_UZz9CLVLgnEB Posted at 1-19 11:31
Hiya, I also have the same problem with the sd card being unavailable, I've tried 2 different cards and formatted both on a pc as the mini wouldn't do it, after format card it will work for 1 video then becomes unavailable again very frustrating and dissapointing,,all firmware up to date, any help would be appreciated

if your mini will not format the micros card I wouldn't expect that particular microsd card to work properly in the mini.  even if you get it to work sometimes, you could never be sure.  until the mini will format that card, I wouldn't use it.  perhaps you can format the card another way and then see if the mini will reformat it properly?
1-19 11:40
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djiuser_UZz9CLVLgnEB
lvl.1
Flight distance : 11444 ft
United Kingdom
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The Saint Posted at 1-19 11:40
if your mini will not format the micros card I wouldn't expect that particular microsd card to work properly in the mini.  even if you get it to work sometimes, you could never be sure.  until the mini will format that card, I wouldn't use it.  perhaps you can format the card another way and then see if the mini will reformat it properly?

I've formatted both cards on the pc then straight back to the mini to format, but still wouldn't do it,
1-19 11:54
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The Saint
First Officer
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United States
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djiuser_UZz9CLVLgnEB Posted at 1-19 11:54
I've formatted both cards on the pc then straight back to the mini to format, but still wouldn't do it,

sorry I mean format the card in a different format and see if the mini will recognize it to the point where you can (re)format the card in the mini.

im not the expert on this but this has happened to me before.  the camera wouldn't recognize the card because of the way it was formatted on the pc.  change the way it is formatted on the pc (to one of the other options, doesn't matter what it is), and then for some reason, the camera was able to handle the re-formatting process.

don't know, it's worth a try I guess.
1-19 12:44
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djiuser_UZz9CLVLgnEB
lvl.1
Flight distance : 11444 ft
United Kingdom
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I'll try what you have suggested, fingers crossed, many thanks for your help
1-19 13:16
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Geebax
Captain
Australia
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The Saint Posted at 1-19 12:44
sorry I mean format the card in a different format and see if the mini will recognize it to the point where you can (re)format the card in the mini.

im not the expert on this but this has happened to me before.  the camera wouldn't recognize the card because of the way it was formatted on the pc.  change the way it is formatted on the pc (to one of the other options, doesn't matter what it is), and then for some reason, the camera was able to handle the re-formatting process.

This happens quite a lot, and The Saint is right, ONLY format the card in the aircraft, because the aircraft knows what format to use. Formatting in a computer means you have to choose the right format, and you may get it wrong.
1-19 13:41
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Steve MartinUSA
lvl.2
United States
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Same issue here--NO VIDEO!!! I've tried formatting the Sandisk in the computer and in the DJI Fly app, but still get the same error. The DJI Fly app must be doing a Quick Format because it's done in < 3 seconds. What file system does it use I wonder, FAT 32 or exFAT? FAT32 can only store a 4GB file which should be plenty large enough for a pretty long video, but not large enough for a very long video. I'm upgrading my memory card and will find out if that fixes the problem. My current Sandisk only does 11MB/sec, according to Crystle Disk Mark.
3-3 14:41
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Alevpi
Second Officer
Flight distance : 38543 ft
Russia
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Although Samsung EVO Plus cards on 32G and 64G+ are the same, but on 32G it is U1, and on 64G and above it is U3, for MM you need cards corresponding to U3!
3-3 19:51
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gmask
lvl.1

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when I insert my micro SD card in the slot, the sign SD card unavailable appears on the screen. I have a SanDisK 64GB extreme XC 1. Is there something I can do, before I buy a new card from the recommended list?
3-26 11:50
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The Saint
First Officer
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United States
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gmask Posted at 3-26 11:50
when I insert my micro SD card in the slot, the sign SD card unavailable appears on the screen. I have a SanDisK 64GB extreme XC 1. Is there something I can do, before I buy a new card from the recommended list?

not sure what that error message means but you can try to reformat the microSD card while it is in the drone.
3-26 16:47
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gmask
lvl.1

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I have formatted the SD card in exFAT. After reinsertion, the same error message remains:SD card unavailable. Unable to format in the DJI Fly App, because it is not recognised. Frustrated. Any thoughts?
3-27 02:25
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GianluigiG92
lvl.1
Flight distance : 308 ft
Italy
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The same problem. I activated my new mavic mini today. I bought a micro sd today, from those supported in the manual (Samsung EVO Plus 64 GB); I inserted it into the drone and recorded for 35 seconds, then the error 10023 for the micro sd came out; the first 35 seconds are saved correctly then nothing. I formatted the micro sd card and tried again, but nothing; I downloaded DJI Assistant 2 and updated the firmware, but still nothing. How can I solve the problem since I had specifically bought this micro sd because it was supported? Please help!
5-12 14:53
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Geebax
Captain
Australia
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GianluigiG92 Posted at 5-12 14:53
The same problem. I activated my new mavic mini today. I bought a micro sd today, from those supported in the manual (Samsung EVO Plus 64 GB); I inserted it into the drone and recorded for 35 seconds, then the error 10023 for the micro sd came out; the first 35 seconds are saved correctly then nothing. I formatted the micro sd card and tried again, but nothing; I downloaded DJI Assistant 2 and updated the firmware, but still nothing. How can I solve the problem since I had specifically bought this micro sd because it was supported? Please help!

The best advice you can be given is to buy a new Sandisk Extreme Pro card and it should work just fine. The Samsung cards will or will not work depending upon which version you buy.
5-12 15:07
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PhantomPil
Second Officer
Flight distance : 24006 ft
United Kingdom
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There's a lot of counterfeit microSD in circulation, don't buy cheap. Buy from reputable source.
5-12 15:19
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djiuser_7pcXvr0Bz0it
lvl.1

Estonia
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Same problem with Samsung EVO Plus MB-MC256G 256GB card
5-18 12:09
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