Hello, my drone crashed after 2 days since i bought it, i have an open case but i want to know if the drone will be replaced or repaired, because there on the case is write 2-3 working days for repair, can tell me somebody from DJI support? Thanks

the case number is this CAS-3778339-N5Q8Y5 thank you

WooZie Posted at 12-2 07:19
the case number is this CAS-3778339-N5Q8Y5 thank you

Not to sure you will have it that quickly, it’s almost certain that you will receive a refurb or a new unit in place of repair.
Dji seem to work on a system where they gather all crashed faulty or broken drones from various areas around the world that they have been sent to for repair, it seems these are then shipped back to factory in China to be refurbished and shipped back to repair facilities all round the world and its most likely you will get one of these.
I can only tell you from my experience that refurbs are very seldom in the news around here reporting problems so you should be ok there, I still have a mavic original refurb and it’s perfect .

thank you for your answer, but i am not ok with refurbish one, because i bought a new drone not a refurbished one. I hope they will send me back a new one otherwise i will return it. However i would like to answers me somebody from DJI, thanks

WooZie Posted at 12-2 07:46
thank you for your answer, but i am not ok with refurbish one, because i bought a new drone not a refurbished one. I hope they will send me back a new one otherwise i will return it. However i would like to answers me somebody from DJI, thanks

How did the Mavic Mini crash? What was the cause?

WooZie Posted at 12-2 07:46
thank you for your answer, but i am not ok with refurbish one, because i bought a new drone not a refurbished one. I hope they will send me back a new one otherwise i will return it. However i would like to answers me somebody from DJI, thanks

You used DJI Refresh Care? If so, the following is applicable:

Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.

So, yes, almost sure you receive a refurbished unit. Anyway, they're not different than the new one's, you get the same warranty as a new product. I had a laptop replaced to a refurbished one that is the best unit I had.

ssylca44 Posted at 12-2 07:56
How did the Mavic Mini crash? What was the cause?

They did not tell me, i only saw on the case, but the cause i know it was product error because it fell off the sky without any reason, before i got the message on the screen "blocked motor"

WooZie Posted at 12-2 08:27
They did not tell me, i only saw on the case, but the cause i know it was product error because it fell off the sky without any reason, before i got the message on the screen "blocked motor"

i don't have dji care, it was crashing in the warranty, i had not any fault in this case

for anybody who wants to see and read, this is the accident https://forum.dji.com/forum.php?mod=viewthread&tid=202438

If  you want them to repair it, I can confirm they will ship you a refurbished drone. This is their process as hallmark007 explained.

Hi, thanks for contacting DJI Forum. I sent you a PM. Please check later. Thank you.

Thank you Diana

WooZie Posted at 12-2 08:27
They did not tell me, i only saw on the case, but the cause i know it was product error because it fell off the sky without any reason, before i got the message on the screen "blocked motor"

"blocked motor" in mid-flight is very unusual!

yes, that is what i said too and for documentation and reverse engineering, who is curious... https://app.airdata.com/flight/296e9036e668047239247ec41063bc88/GENERALNotifications

WooZie Posted at 12-2 08:38
for anybody who wants to see and read, this is the accident https://forum.dji.com/forum.php?mod=viewthread&tid=202438

If it’s a warranty you may still get a new craft, if it’s not a warranty then you will have to pay for repair and it’s still likely you’ll get a refurb .

its warranty repair like i said, i do not have DJI refresh, new one or not, it is important to work without any issue, because i will return it imediately

You will get a refurbished one but you won't be able to tell the difference between it and a new one... the turn around time for DJI repair is very quick.. often the replacement is sent to you the same day they receive your old one.

you did not read the thread LouisP right? The drone is already there...

WooZie Posted at 12-2 12:11
its warranty repair like i said, i do not have DJI refresh, new one or not, it is important to work without any issue, because i will return it imediately

Ok right did dji say what happened as it would be good to know for others who might come across this in the future .

hallmark007 Posted at 12-2 12:37
Ok right did dji say what happened as it would be good to know for others who might come across this in the future .

no, they did not, i will see when the drone come back on the store where i bought it from

are there any news?

Christian U Posted at 1-21 04:26
are there any news?

the drone was replaced and i have no issue untill now, i am happy with their prompt and fair service and warranty