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MAVIC MINI FLYAWAY
521 16 12-4 14:24
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djiuser_BhmoewwkoPrG
lvl.1
Flight distance : 4078 ft
Ireland
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I pressed auto-takeoff on my Mavic mini and it flew straight forward full speed into my house.


I tried to gain control on it to no avail.

It then bounced off my house and reached 47.56 km/h in the opposite direction and crashed in a field!


I had GPS Lock, I was receiving no warnings, the  compass and IMU had been calculated the day before.


There was only 10km/h winds.


All batteries and Mavic software are up to date.


Any idea WHY this happened ? I've just mailed DJI but is there a way that I can send them flight logs ?


How do I access the logs or will the be able to access them ?

Is it wise for me to continue flying it or should I get DJI to replace it ? (I've emailed them now)



Thanks!
12-4 14:24
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hallmark007
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Flight distance : 4724977 ft
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You would need to post flight log .
12-4 14:26
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djiuser_BhmoewwkoPrG
lvl.1
Flight distance : 4078 ft
Ireland
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hallmark007 Posted at 12-4 14:26
You would need to post flight log .

Can you tell me how to do this please ?

I think I found the folder on my SD card but it's 0.5GB so quite large to post here ?
12-4 14:41
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hallmark007
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djiuser_BhmoewwkoPrG Posted at 12-4 14:41
Can you tell me how to do this please ?

I think I found the folder on my SD card but it's 0.5GB so quite large to post here ?

http://www.phantomhelp.com/LogViewer/Upload/

Just go to link above follow instructions come back here and post log, this will be the log in your device IE phone
12-4 14:53
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi, I am sorry to know about this unfortunate incident and thank you for sharing your informative insights on what happened. I would recommend for you to contact our support team to start up a ticket: ( https://repair.dji.com/repair/index ) to further investigate the cause of the crash, assess the damage and repair. We have the professional team who would do their best to assists you with regards to this matter. We hope to hear from you as soon as possible for a swift resolution. Thank you.
12-4 15:48
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djiuser_BhmoewwkoPrG
lvl.1
Flight distance : 4078 ft
Ireland
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I opened a ticket now.

As this is within n 15 days of purchase I will be looking for a replacement drone.

Thanks,
S.

12-5 00:38
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MegaTesla
lvl.2
Flight distance : 1224 ft
South Africa
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Sorry to hear about your incident! Please upload your log to phantomhelp and post the link here.
12-5 02:32
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InspektorGadjet
Second Officer
Flight distance : 107441 ft
Spain
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djiuser_BhmoewwkoPrG Posted at 12-5 00:38
I opened a ticket now.

As this is within n 15 days of purchase I will be looking for a replacement drone.

Post the fly logs here, many users have ton of knowledge in translating them.
12-5 07:34
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djiuser_BhmoewwkoPrG
lvl.1
Flight distance : 4078 ft
Ireland
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hallmark007 Posted at 12-4 14:53
http://www.phantomhelp.com/LogViewer/Upload/

Just go to link above follow instructions come back here and post log, this will be the log in your device IE phone

https://www.phantomhelp.com/LogViewer/FPZ5BJ7QA1TUA8SHVYG9

Here is the link to the flight
12-5 13:23
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djiuser_BhmoewwkoPrG
lvl.1
Flight distance : 4078 ft
Ireland
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InspektorGadjet Posted at 12-5 07:34
Post the fly logs here, many users have ton of knowledge in translating them.

Just did https://www.phantomhelp.com/LogViewer/FPZ5BJ7QA1TUA8SHVYG9

thanks!
12-5 13:25
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ICDroneSE
lvl.4
Flight distance : 300407 ft
United States
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I'm not an expert in deciphering the flight logs, but that does seem weird
12-5 13:50
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djiuser_BhmoewwkoPrG
lvl.1
Flight distance : 4078 ft
Ireland
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ICDroneSE Posted at 12-5 13:50
I'm not an expert in deciphering the flight logs, but that does seem weird

Thanks for making me feel not crazy! lol
12-5 13:52
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ICDroneSE
lvl.4
Flight distance : 300407 ft
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djiuser_BhmoewwkoPrG Posted at 12-5 13:52
Thanks for making me feel not crazy! lol

Yeah, from 11.2 to 12.2s, the drone has a speed of 6mph (a decent speed) and you're completely off the controls.
12-5 14:01
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InspektorGadjet
Second Officer
Flight distance : 107441 ft
Spain
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djiuser_BhmoewwkoPrG Posted at 12-5 13:25
Just did https://www.phantomhelp.com/LogViewer/FPZ5BJ7QA1TUA8SHVYG9

thanks!

Is very weird, Im not expert, but at 00:11:04 the voltage increases slightly in the batteries.
12-5 14:05
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djiuser_BhmoewwkoPrG
lvl.1
Flight distance : 4078 ft
Ireland
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Anybody else have any ideas ?

Thanks
12-5 23:30
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JJB*
Captain
Flight distance : 1176729 ft
Netherlands
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djiuser_BhmoewwkoPrG Posted at 12-5 23:30
Anybody else have any ideas ?

Thanks

Hiya,

I have a idea, speed and position are not correct to the actual values ; or input to IMU or IMU is mis calculating input values. In some other analysis program i read IMU velocity and speed errors.

Can you confirm that the drone was pointing at takeoff in the direction approx 240 degree? Or was it at another heading, my guess is about 170 - 180 degree?


So start a case with DJI, my guess is that they will help you.

cheers
JJB
12-6 03:15
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djiuser_BhmoewwkoPrG
lvl.1
Flight distance : 4078 ft
Ireland
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DJI Paladin Posted at 12-4 15:48
Hi, I am sorry to know about this unfortunate incident and thank you for sharing your informative insights on what happened. I would recommend for you to contact our support team to start up a ticket: ( https://repair.dji.com/repair/index ) to further investigate the cause of the crash, assess the damage and repair. We have the professional team who would do their best to assists you with regards to this matter. We hope to hear from you as soon as possible for a swift resolution. Thank you.

Hey DJI Paladin,

I followed your instructions and I emailed DJI through that link.

My purchase was within the last 15 days and i'm afraid the DJI might be ignoring my email on purpose so that they do not have to give me a replacement ?

So I would like you to update me on my case

my email is shanemcgeown@gmail.com
my email / ticket numer =. #2468650

Please send me an update ASAP.

I'm looking for a replacement drone because the Mavic Mini was DOA (Dead on arrival)

Thanks,
Shane
12-6 13:22
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