I have been so frustrated with my mav mini order, the day I got the email on the announcement of the Mini, I ordered it (here take my money), apparently it is still sitting in the "FEDEX HUB" since NOV-14th.
I don't get it, DJI quick to take my money, and then lied about my order, all they did was shipped a FEDEX label. no drone, just to fullfill the order. What kind of business does this????

Called DJI customer support several times, there reply is: "we are investigating it sir" this is complete BS





I have several DJI products and this was the last straw, sure hope a competitor challenges DJI Soon !

Yeah I'm pretty mad !

Customer service is horrible

Hi there, we are so sorry to hear about your frustration. We managed to get your order number via your forum account, we'll forward it to the designated team to check, if there is an update, we'll get back to you soon.

DJI Natalia Posted at 12-7 19:00
Hi there, we are so sorry to hear about your frustration. We managed to get your order number via your forum account, we'll forward it to the designated team to check, if there is an update, we'll get back to you soon.

Hi DJI Natalia can you please give me info on how to cancel a order that's still processing Thanks

zappy49@gmail.com Posted at 12-8 03:47
Hi DJI Natalia can you please give me info on how to cancel a order that's still processing Thanks

Hi there, may we know your order number and the specific issue that you encountered? We'd like to help you check and confirm if there is anything we can assist you with.
By the way, you also able to cancel your order in your DJI account.

Hi TheRyanRanch, I have sent you a DM, could you please check it? Thanks.

DJI Natalia Posted at 12-9 01:49
Hi there, may we know your order number and the specific issue that you encountered? We'd like to help you check and confirm if there is anything we can assist you with.
By the way, you also able to cancel your order in your DJI account.

I can't cancel my order as of this moment. My order number is 0442801437294 thanks for any assistance

I agree, their customer service sucks!!!!

zappy49@gmail.com Posted at 12-10 02:15
I can't cancel my order as of this moment. My order number is 0442801437294 thanks for any assistance

Hi, sorry for the late response. As per check, you have contacted our support team, the team has helped you canceled the order and it is in ready to refund status at present, please don't worry and wait patiently. Should there any further questions, please feel free to contact us.

DJI Natalia Posted at 12-10 19:32
Hi, sorry for the late response. As per check, you have contacted our support team, the team has helped you canceled the order and it is in ready to refund status at present, please don't worry and wait patiently. Should there any further questions, please feel free to contact us.

Ok All Sorted Thanks

zappy49@gmail.com Posted at 12-11 00:37
Ok All Sorted Thanks

You're welcome.

There is an absolute problem with DJI and the Mav Mini Sales Staff, ordered a unit on IN OCTOBER !
after waiting months, I still have not recieved the Mini, nor have I been issued a Refund. I think they are in trouble with fullfilling orders from China. Perhaps they don't want to do business with people from the United States.
At either rate, they have stolen my money, and right before Christmas !!!!!

Hi I was about to order a mav mini I am off on holiday 20th January can you assure me it will be here before then it states max 19 days now

I would like to cancel my order 0011803080794 Thank you.

djiuser_medvTbmbRCor Posted at 1-3 10:00
I would like to cancel my order 0011803080794 Thank you.

Hi there, the status of your order has been changed to the shipment and you should be able to receive the tracking number very soon, are you sure you still want to cancel it?

DJI Natalia Posted at 2019-12-10 19:32
Hi, sorry for the late response. As per check, you have contacted our support team, the team has helped you canceled the order and it is in ready to refund status at present, please don't worry and wait patiently. Should there any further questions, please feel free to contact us.

it is in ready to refund status at present, please don't worry and wait patiently... the ol.. "check is in the mail" answer. Ooookaaayy.

TheRyanRanch Posted at 2019-12-13 11:28
There is an absolute problem with DJI and the Mav Mini Sales Staff, ordered a unit on IN OCTOBER !
after waiting months, I still have not recieved the Mini, nor have I been issued a Refund. I think they are in trouble with fullfilling orders from China. Perhaps they don't want to do business with people from the United States.
At either rate, they have stolen my money, and right before Christmas !!!!!

Think I will pass on the DJI Mavic Mini, with customer service like this??

Looks like it is up to Fed ex not DJI.

Lucas775 Posted at 2-8 23:12
Looks like it is up to Fed ex not DJI.

You would think, but after digging deeper and doing research I found out that I was part of DJI's "fake fulfillment" program, where they send out just the shipping label to fulfill orders.
Completely ridiculous and bad business practice on their part, if I had time I would file a lawsuit, on "misappropriate handling of funds" since they tied up my money for over 3 months.
Apparently I'm not the only one either, others have stated, they've had similar encounters.
A new company will come along and produce something better, and customer support will be outstanding, that's when DJI will change their tune ....

TheRyanRanch Posted at 2-9 08:52
You would think, but after digging deeper and doing research I found out that I was part of DJI's "fake fulfillment" program, where they send out just the shipping label to fulfill orders.
Completely ridiculous and bad business practice on their part, if I had time I would file a lawsuit, on "misappropriate handling of funds" since they tied up my money for over 3 months.
Apparently I'm not the only one either, others have stated, they've had similar encounters.

That sucks then again I would not order anything from China just yet with this epidemic happening right now.

TheRyanRanch Posted at 2-9 08:52
You would think, but after digging deeper and doing research I found out that I was part of DJI's "fake fulfillment" program, where they send out just the shipping label to fulfill orders.
Completely ridiculous and bad business practice on their part, if I had time I would file a lawsuit, on "misappropriate handling of funds" since they tied up my money for over 3 months.
Apparently I'm not the only one either, others have stated, they've had similar encounters.

I think that a good business practice would be to put a 'hold' on the payment until the product is truly shipped. This is done with car rental and hotels.