DJI Natalia
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djiuser_wZcCOTuzkbTZ Posted at 11-11 12:45
I'm trying to use the Quickshots feature and the app keeps giving me a notice in the upper, right hand corner that says "Aircraft maximum alltitude has been reached please adjust your aircraft". The drone has been updated, the remote has been updated, the app has been removed and reinstalled and I have set the alltitude and distance to the maximum, the minimum and everywhere in between and I get the same message. The Quickshot will simply not work. I wasted another phone call to DJI "tech support" and their fix is for me to mail the drone to them. Can anyone solve this problem?
I am sorry to hear about the unpleasant experience you had with our support and the issue you encountered when using QuickShot.
For the support's issue, may I know if you contacted them by phone call? If so, could you please PM me your phone number? I will ask the proper team to check the details, we will learn from the case and keep improving our service.
Regarding the max altitude warning during QuickShot, please check if you are located in the altitude limit zone. If the propeller guard is attached to the drone, or the Playload mode is abled under the Safety > Advanced Safety Settings, the altitude will be limited to 30 meters. Please try to disable the playload mode.
If the issue persists, please provide a screen recording of the issue as well as the screenshots of the Safety settings for further confirmaiton. Thank you. |
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