Greetings All,

I am a FAA part 107 holder using a Mavic Pro for Real estate photography.  For the last year I have used a Google Pixel 3 with the DJI go 4 App and have not had any issues.  About a month ago I upgraded to the Pixel 4.  Since then I have used my drone with no issues until today.  I was requested to photograph a property in an authorization zone.  I recieved FAA approval via Airmap and when I went to fly the drone I was getting the notification that I am in a resticted zone prompting me to proceed with unlocking.  I clicked yes only to have the prompt area all white.  Normally it would ask for my phone number and I would be able to unlock with no problems as I have countless times before.  This is the first time this has happened.  Has anyone else experienced this issue?  Are there any fixes?  Thank you in advance!

Cheers

Hi, thank you for reaching out and we do apologize for the inconvenience. I will highly recommend coordinating this concern to flysafe@dji.com for them to further help you with this type of concern. Please let us know if you have other inquiries. Thank you for your understanding and support!

Me (phantom 4 pro) and a friend with a Mavic 2 Pro hace the same issue.

Capture:

Yo también tengo el mismo problema que Mastermedia, ya lo solucionaron??