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Gimbal Shake after 3rd flight
3734 5 2019-12-23
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djiuser_RsZXIsI66aYS
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South Korea
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There is some big problem with the mavic mini that many people are experiencing, which i am one of them.
I got the mavic mini and I was hoping for a good flight which i had no problem with like three times of flight just at home for 2 to 3 minutes.
When I tried to do the fourth flight outside, the mavic mini's gimbal started to shake left, right, up, and down violently like what has been
described in https://forum.dji.com/thread-202063-1-1.html here. The camera starts to get heatened up so hot and I tried to update as
what DJI support team suggested me to do. The vision sensor error comes up and camera sight doesn't even show up on my phone.
I couldn't make any flights anymore. This is my first time experiencing the drone through mavic mini and i'm just so dissappointed that
there is no specific help that could fix the problem quickly even though lot of people are experiencing similar issues.

The symptom is perfectly same to what has been shown in these youtube videos.
https://www.youtube.com/watch?v=g92AxyWIxmE
https://www.youtube.com/watch?v=83BK2KWahbw

Please make firmware or give advices to help fix these problems ASAP because this is not what customer wants for their first time experience on drones
considering the DJI is one of the biggest drone industry these days.
Thank You
2019-12-23
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DJI Natalia
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Hi there, we are sorry to hear about the difficulties that you encountered. Could you please record a video and provide a screenshot of the error message in the DJI FLY APP for better assistance? We'd like to help you check it. Thanks.
2019-12-23
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djiuser_RsZXIsI66aYS
lvl.1

South Korea
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gimbal violent shake
I added a link that shows my recorded video of my mavic mini's gimbal shaking violently.

The image shown is language in korean but the error shows that
mavic mini couldn't fly so install the dji mavic mini and fly app again(code: 30226),
bottom vision sensor error. Contact DJI team(code: 180016)
vision sensor error. contact DJI team(code:180031)
vision sensor error. contact DJI team(code:180030)
the black picture shows that camera doesn't work and doesn't show up on my phone.
the picture with 10% is the time i tried gimbal calibration but didn't go up to 10%.
2019-12-24
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djiuser_RsZXIsI66aYS
lvl.1

South Korea
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https://www.youtube.com/watch?v=pSFX6Ps5Vr0&feature=youtu.be
this is a link that has my recorded video of my mavic mini
2019-12-24
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DJI Natalia
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djiuser_RsZXIsI66aYS Posted at 12-24 20:40
gimbal violent shake
I added a link that shows my recorded video of my mavic mini's gimbal shaking violently.
[view_image][view_image][view_image]

Hi there, sorry for the inconvenience. Please kindly contact our support via http://www.dji.com/support to open a case and send the drone in for a diagnosis, we'll do our best to help you.
2019-12-25
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djiuser_QGY15nRe0dPF
lvl.1

United States
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Found a fix for the Mavic Mini & Mini 2 gimbal "super shake". I've had the Mini 2 for about a week with no more than about 6 flights. Today, after powering it on, it gave me a "downward facing sensor error" and started shaking the gimbal uncontrollably. Up down, left and right, the camera/gimbal had a mind of its own and looked like a Home Depot paint shaker. I tried everything from restarting the drone, the controller, the app including my actual tablet. Also tried doing multiple gimbal recalibrations inside the app to no avail. It just stopped at 10% calibration. Yes, I do have the latest firmware. So as instructed, I opened up an online service request and was instructed to send the Mini 2 back to tech support. But just as a test, I tried powering up the Mini 2 while holding it about a foot off the ground. Presto!! it worked fine, no gimbal shake and no "downward vision sensor error" message. So far so good. So if anyone has this same issue, try powering your Mavic Mini or Mini 2 while holding it about 12 inches off any surface and hopefully this will sort out any of these issues.
2020-11-16
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