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Mavic Air Crash. Max motor speed
857 3 2019-12-29
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Airy Riz
Flight distance : 66030 ft
United States
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Yesterday, I was flying my Mavic Air doing some photography over a marsh.  It was on its third battery, sunny outside, low wind conditions, battery at 49% and no issues.  I checked the flight log and all seemed normal.   I received a “Max Motor Speed” message on my controller.  Seconds later, it fell out of the sky from around 50 feet into the bog.  It was covered in mud by the time I was able to recover it.  The cooling fan was still running.   The gimbal area was completely covered in marsh mud.  All four props, no damage.  It just fell out of the sky and I have no idea why.  I cleaned it up.  It turns on but the gimbal will not come on.  It was obviously a system error, not a pilot error.  How do I get a replacement from DJI?
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2019-12-29
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DJI Stephen
DJI team
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Hello and good day Airy Riz. I am sorry to read and to read and to know what happened to your previous flight with your DJI Mavic Air. Since there was a crash and this unfortunate incident happened. I would highly recommend to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for us to be able to assist you further with regards to this issue.  We have the team who would do their best to find out the reason of the said incident and then the corresponding resolution would be provided. Again I am sorry for the trouble and thank for your support.
2019-12-29
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Airy Riz
Flight distance : 66030 ft
United States
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If folks are interested in seeing what was submitted to DJI and their response, go to the link below.

https://forum.dji.com/thread-205395-1-1.html
2020-1-7
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Airy Riz
Flight distance : 66030 ft
United States
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Bad news, people.  I received a replacement drone today after 30 days, not the 3-5 days, as initially promised by DJI.  
The bad news is the Mavic Air I received was DOA.  The gimbal would not work.  When I powered it up, it would slew to the right, and I then give me a gimbal motor overload error.  I did a factory reset, via my MacBook.  I recalibrated the IMU.  Then I tried a gimbal recalibrate, and it would never go over 10%.

So tomorrow, I ship the new broken drone back to DJI to start the whole process again.  
2020-1-29
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