Hi All,

  

  

Just got my Mavic Mini for Christmas as a gift, I'm totally in love with this drone. I activated it few days ago and started watching YouTube videos for tips and tricks but in those videos they mentioned potential issues and crashes which made me think about getting the extended warranty. I went back to DJI's website to get the Care Refresh warranty and realized that I'm a day or so out of the specified requirement time. My question to the group is: is there any type of special holiday exceptions? The validation process has me jumping through more than a couple of hoops in order to be able to purchase the warranty, has anyone else had to do this and is it any different for the Mavic Mini vs. some of the other drones?

  

  

Thanks,

Mwest
  

I got my mini combo and DJI Care refresh prior receiving the drone, you can activate it up to 24 or 48h after, however you can still get it, you just need to make a video where you show the drone works great and no issues, then they verify data and add the DJI Care to your drone serial number.
It may be a bit of a pain but totally worth it IMHO.

Some info here, at first looks like a lot, but is not that much really, hope it helps:

https://forum.dji.com/thread-79958-1-1.html

Hello and good day Mwest. I am sorry for the trouble this has caused and thank you for reaching out. For us to be able to assist you further. Kindly please send an email to djicare@dji.com for us to be able to assist you. We hope to hear from you soon and looking forward to help you as soon as possible. Thank you.

That is something I never thought of. I'm glad I got the care refresh at the same time I ordered my mini or I probably would have been in the same situation.

InspektorGadjet Posted at 12-30 10:22
I got my mini combo and DJI Care refresh prior receiving the drone, you can activate it up to 24 or 48h after, however you can still get it, you just need to make a video where you show the drone works great and no issues, then they verify data and add the DJI Care to your drone serial number.
It may be a bit of a pain but totally worth it IMHO.

You can still get care refresh, but you must provide video evidence.

JodyB Posted at 12-30 10:31
That is something I never thought of. I'm glad I got the care refresh at the same time I ordered my mini or I probably would have been in the same situation.

Yep, I stumbled upon the video while I was working out if I was gonna get it or not, and the video put me off, then I realized is only when you have passed 48h from registration...

hallmark007 Posted at 12-30 10:39
You can still get care refresh, but you must provide video evidence.

Yeah that is what I tried to explain to the OP, it still worth it to make the video.

Agreed IMHO. it is worth it if you can get what they need so you can get the dare refresh. You may never need it, but I think it's worth the peace of mind I'm not going to have to buy another whole new drone should  do something stupid or something else catastrophic happen.

JodyB Posted at 12-30 10:51
Agreed IMHO. it is worth it if you can get what they need so you can get the dare refresh. You may never need it, but I think it's worth the peace of mind I'm not going to have to buy another whole new drone should  do something stupid or something else catastrophic happen.

Is it still worth it if you live somewhere where you can't even ship it back if something were to happen to it? Literally the only way of shipping something from where I live, to the U.S. is via crazy expensive DHL shipping, or buying a plane ticket and bringing it myself.

jz729 Posted at 12-30 10:54
Is it still worth it if you live somewhere where you can't even ship it back if something were to happen to it? Literally the only way of shipping something from where I live, to the U.S. is via crazy expensive DHL shipping, or buying a plane ticket and bringing it myself.

I suppose that would depend on how crazy expensive it would be to ship back versus the cost of an alternative way of either repairing or replacing the mini. Just have to use your best judgement for your situation.

I am just wondering how you can provide the DJI Fly video evidence for the Mini Care Refresh if you are in a blue NFZ forced on you (and cannot even start up your Mini with the app)?...

Thanks for all the feedback! I reached out to customer care with my concerns and they extended my warranty grace period – my status has been changed from disappointed to very pleased!!

lprising Posted at 12-30 11:26
I am just wondering how you can provide the DJI Fly video evidence for the Mini Care Refresh if you are in a blue NFZ forced on you (and cannot even start up your Mini with the app)?...

Just received the answer from DJI: go to a place outside the NFZ zone to make the verification video... Nice one! (By the way, I just came off of a chat with Customer Care, and they still say the firmware and app update will be released by the end of December... (No word about which year, though)

I just receive my Mini and purchased Care Refresh. The email confirmation from DJI didn’t mention anything about activating Care Refresh?

djiuser_Je0vi4qF2vDh Posted at 12-30 12:08
I just receive my Mini and purchased Care Refresh. The email confirmation from DJI didn’t mention anything about activating Care Refresh?

That refers to a Mini if you want to activate Care Refresh beyond the 48 hours limit.

Mwest34 Posted at 12-30 11:50
Thanks for all the feedback! I reached out to customer care with my concerns and they extended my warranty grace period – my status has been changed from disappointed to very pleased!!

That's awesome man. Glad you got that taken care off!!!

djiuser_Je0vi4qF2vDh Posted at 12-30 12:08
I just receive my Mini and purchased Care Refresh. The email confirmation from DJI didn’t mention anything about activating Care Refresh?

You activate the DJI Care refresh by adding the serial number of your air craft.

I guess I should call them, too.  I was also disappointed to find out that I couldn't buy the care refresh because the serial numbers reported by the Fly app are not the real serial numbers that you need.  So trying multiple times, I couldn't get the website to work.

By the time I found something on YouTube that said you had to use the illegible numbers on the tiny stickers, got a QR code reader to decipher them (since the mystery character at the end was a complete blur) and tried again, the 48 hours had passed.

Watching how to make the video, I saw that you'd really need an assistant to film things and you would have to fly outdoors to achieve the distance required.  With the incessant winds here, that's going to be a while for me to get it done.

I wish there had been a note in the box, or sticker on the drone telling me about the coverage and warning to buy it right away, AND explaining where to find the REAL serial numbers.  That would have made this a lot easier.

I had to do a video exception for it as I was just outside of the 48 hr window, wound up just returning it for a new one and ordered the refresh plan right away

They really need to make this all more clear.  I was disappointed to find out that I can't purchase the plan.

I understand that they don't want people deciding to buy it after they've already crashed the thing.  But at least let people know it's available, and how to get it so they won't find out about it after it's already too late to buy it.

A pop up in the program as you're first registering the drone would be helpful.  A note in the box would be helpful.

Not the most well-considered marketing IMO.  

Sigmo Posted at 12-30 12:49
They really need to make this all more clear.  I was disappointed to find put that I can't purchase the plan.

I understand that they don't want people deciding to buy it after they've already crashed the thing.  But at least let people know it's available, and how to get it so they won't find out about it after it's already too late to buy it.

You can still purchase it later if you send in averification video. See: https://repair.dji.com/en/djicare/customerupload
There is also a pdf file with instructions below the video window on that page.
Customer Care will also explain it (try a chat from CC)

Can someone tell me if there is a time limit for getting DJI Care Refresh using the verification video method? I've had my drone a month or so. It might be another month or so before I can get it. Is there a time frame for that? TIA for any answers.

The Watchman News Posted at 12-30 13:47
Can someone tell me if there is a time limit for getting DJI Care Refresh using the verification video method? I've had my drone a month or so. It might be another month or so before I can get it. Is there a time frame for that? TIA for any answers.

I’m not certain for MM, But Mavic Air was 4 months, if you can get care refresh for MM it’s probably the cheapest peace of mind money you will ever spend .

hallmark007 Posted at 12-30 15:09
I’m not certain for MM, But Mavic Air was 4 months, if you can get care refresh for MM it’s probably the cheapest peace of mind money you will ever spend .

Thanks for your reply. Good deal I still have time then. Yes, I'm heavily considering it. I am curious though how much it costs to replace the drone should something happen.

I really think I should do this as soon as I get paid for the decal order I am currently working on.

The Watchman News Posted at 12-30 15:12
Thanks for your reply. Good deal I still have time then. Yes, I'm heavily considering it. I am curious though how much it costs to replace the drone should something happen.

I really think I should do this as soon as I get paid for the decal order I am currently working on.

Replacement 1st $40 2nd $49 it makes perfect sense .

hallmark007 Posted at 12-30 15:22
Replacement 1st $40 2nd $49 it makes perfect sense .

Thank you very much for the info. Yea I really think it's wise I do it. I did put a custom vinyl decal on top of it. Will that matter for making my video?

The Watchman News Posted at 12-30 15:25
Thank you very much for the info. Yea I really think it's wise I do it. I did put a custom vinyl decal on top of it. Will that matter for making my video?

No you should be fine .

BTW I am sure many will question my ability to spell. LoL Angery American is the name of an author. And even he spelled it as intended.

https://www.urbandictionary.com/define.php?term=angery  

lprising Posted at 2019-12-30 12:53
You can still purchase it later if you send in averification video. See: https://repair.dji.com/en/djicare/customerupload
There is also a pdf file with instructions below the video window on that page.
Customer Care will also explain it (try a chat from CC)

Yes.  I watched their video about how to make the video right after I found that I'd missed the 48 hour window of opportunity.  Unfortunately, I'll have to recruit a cameraman and have a day without howling winds to try to make such a video.

It could have been so fast and easy, if only there had been something in the package that told us that this insurance was available, told what the deadline after registereing was, and told us which serial numbers to use.  Not the best marketing on DJI's part if they really do want to sell this insurance.

lprising Posted at 2019-12-30 11:26
I am just wondering how you can provide the DJI Fly video evidence for the Mini Care Refresh if you are in a blue NFZ forced on you (and cannot even start up your Mini with the app)?...

Good point.

jz729 Posted at 2019-12-30 10:54
Is it still worth it if you live somewhere where you can't even ship it back if something were to happen to it? Literally the only way of shipping something from where I live, to the U.S. is via crazy expensive DHL shipping, or buying a plane ticket and bringing it myself.

In the DJI Care Refresh Service Agreement, one of the points states:

"4) DJI will cover shipping fees only in the country or region where DJI Care Refresh was purchased. Otherwise, the customer will bear responsibility any shipping and customs fees caused by sending the product from another region. DJI has the right to refuse service in this circumstance."

Seems that as long as you claim your Care Refresh replacement from the same country where you originally bought it, shipping costs should be covered by DJI.