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Flight Records Sync not working ?
2120 24 2020-1-2
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Soam
Captain
Flight distance : 661627 ft
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Hi, I have a phantom 4 pro obsidian and it has always been logged in to my DJI account before any flights.
Now, after 6 months, I want to sync all flights and see my all flight data - but when I sync in DJI flight records app - it doesnt show up anything.
It doesnt even show my Phantom device in that records screen on DJI App.

When I connect the phantom 4 pro to DJI Assistant 2 with cable, and goto FLIGHT RECORDS page it shows blank page too.
When I connect the controller to a Micro USB cable and connect  to mac, there is no USB storage seen on mac. Also on the app, there is no option to switch on USB storage.

So, how do we see the flight records ?
How do I sync and see all the total flight data of my phantom 4 pro since 2 years ?

Urgent help would be appreciated, thanks.
2020-1-2
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ALABAMA
Captain
Flight distance : 10442687 ft
United States
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Sounds like you need help from a moderator.
2020-1-2
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Soam
Captain
Flight distance : 661627 ft
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India
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I have tried both wifi and 4G too, both ways its the same.
It seems something is wrong with sync of DJI.

Isnt there a way to see all data in DJI website ?
2020-1-2
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi. I am sorry for the trouble this has caused. With regards to this concern. Before encountering this issue have you swapped phone or uninstalled the application? Before checking the flight logs after six months flying the drone did you synchronize your flight records prior from encountering this issue?  Please keep us posted for further assistance. Thank you.
2020-1-2
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Soam
Captain
Flight distance : 661627 ft
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Yes this is being tried on a new phone.
But how does the new phone matter ?
I assume, all the records and flight data always gets saved in DJI cloud, right ?
Because when we start the app, it asks you to sign in to DJI account.

So, can you help me how can I get my last 30 days atleast ?
Then we can talk about sync of whole data of all flights.
2020-1-3
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Soam
Captain
Flight distance : 661627 ft
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India
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Can someone help ?
2020-1-4
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Soam
Captain
Flight distance : 661627 ft
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India
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Anyone from DJI team who can help fix ?
I cannot believe, this basic flight data question cannot be answered.
2020-1-5
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Manxmann
Captain
Flight distance : 1178793 ft
Australia
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An ominous silence was the grim reply     

Keep at em Soam.  
2020-1-6
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Soam
Captain
Flight distance : 661627 ft
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India
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DJI boys, whats up ?
2020-1-7
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Soam
Captain
Flight distance : 661627 ft
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India
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DJI boys, whats up ?
2020-1-9
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Matthew Dobrski
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Flight distance : 1831050 ft
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Canada
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Soam Posted at 1-9 23:34
DJI boys, whats up ?

Try to call DJI girls, that may work better ...
2020-1-11
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Soam
Captain
Flight distance : 661627 ft
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India
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Al right,
DJI boys and girls, official ones - can someone help about this situation ?
2020-1-12
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Soam
Captain
Flight distance : 661627 ft
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India
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Is it something which is a known bug ?
Why is no one replying ???
2020-1-13
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Soam
Captain
Flight distance : 661627 ft
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India
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Is it something which is a known bug ?
Why is no one replying ???
2020-1-16
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Soam
Captain
Flight distance : 661627 ft
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India
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Is it something which is a known bug ?
Why is no one replying ???
2020-1-20
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Soam
Captain
Flight distance : 661627 ft
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India
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Is it something which is a known bug ?
Why is no one replying ???
2020-1-26
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Soam
Captain
Flight distance : 661627 ft
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Is it something which is a known bug ?
Why is no one replying ???
2020-1-28
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Manxmann
Captain
Flight distance : 1178793 ft
Australia
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Where is DJI ?  You can bet they are reading every word - but as you ask "Why no response ?"
2020-1-29
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Soam
Captain
Flight distance : 661627 ft
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Wow no response yet.
2020-1-30
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Soam
Captain
Flight distance : 661627 ft
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Wow no response yet.
2020-2-4
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Peo
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Flight distance : 25409177 ft
Sweden
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Soam Posted at 2-4 23:49
Wow no response yet.

Unfortunately, you're not the only one who has trouble syncing.
My tip is to do it more often, after each flight.
Because I think it applies to everyone who has a Phantom.
2020-2-5
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Soam
Captain
Flight distance : 661627 ft
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Do you mean, it's DJI known bug or something which Im missing ?

If I understand, all the logs are saved in the drone, no matter what.
All Im asking is is za way to retrieve this data so I can view the details of some exact dates in 2019 flights.
2020-2-5
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Soam
Captain
Flight distance : 661627 ft
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India
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Do you mean, it's DJI known bug or something which Im missing ?

If I understand, all the logs are saved in the drone, no matter what.
All Im asking is is za way to retrieve this data so I can view the details of some exact dates in 2019 flights.
2020-2-27
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DJI Paladin
Administrator
Flight distance : 318 ft

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Soam Posted at 2-27 03:15
Do you mean, it's DJI known bug or something which Im missing ?

If I understand, all the logs are saved in the drone, no matter what.

Hi. I am sorry for the late respond. With regards to this inquiry. The flight records once synced is stored for 6 months. If the flight records are still within 6 months when synced it can still be viewed. Again, I am sorry for the late respond and thank you for your patience.
2020-2-27
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rwynant V1
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Flight distance : 4842277 ft
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United States
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They corrected mine 2 weeks ago when I asked.

So I just updated/sync'd flights......let's see if it matches.....
Nope.....I just did the sync 15 min ago.....logged out ........ 5 min later logged in.....  Should be 2,828,924 ft ......  BUT due to limited personnel there may be some lag time on server updates.....That country is in turmoil.....TRULY, this is not a priority.  I'd like it to be as would most everyone,  BUT IT'S NOT.

Randy
https://www.facebook.com/aerial.traffica
2020-3-8
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