Hi there, I'm getting this message on the checklist on my app - the gimbal is perfectly balanced and was set up correctly. It also isn't responding to anything but is connected to the app. Any idea what is wrong

Hi aurenceplevin, we apologize for the difficulties with Ronin-S, it is recommended to send in the device for the evaluation, please contact our support www.dji.com/support to start a ticket.

I havent used my DJI RS2 for a while. but now, the display is functioning, but the gimbal motors stay silent
Also in the app, I am unable to update firmware. getting 1003 error
in checklist, it says, No tilt/roll/pan axis ESC data. contact DJI Support warning
could you please give me solution to fix this