Hi,

The first time I logged onto this forum, I used my google account to create the profile I'm currently posing from.  I log in with google - I did NOT create a new dji username and password.  This forum provides both Google and Facebook as valid external auth options.  However, when trying to use the DJI Fly app, I now get stuck in a loop.

• There is no apparent Google Acct option when logging into the fly app.
• If I try to register an actual DJI acct, it sees that my email is already used - because it is.
• If I click on forgot password, it tells me the email isn't valid.
• How can an email already exists and also be an invalid email?  Because the FLY app doesn't support the same external auth providers the forum does.
  

So, am I not able to use the fly app with my primary email address since I used it with Google Auth on these forums?  When can external auth providers be added to the fly app to prevent this?

Thanks,
Jason

Hi Jason, I have sent you a PM, please check it later, thanks.

In relation to the DJI Fly app and probably other DJI apps, the account process appears to be broken if you do the initial login/account creation on this forum with Google or presumably any of the other external auth providers.

Here are the steps to reproduce:

• Come to this forum with no DJI account.
• Choose to login the first time with Google.
• Logging in with the Google account creates your DJI acct tied to that external auth email.
• You now have a DJI account associated with your external auth email - but you HAVE to still login with Google.  DJI only knows my external auth email and probably an ID token from the external provider
• Open DJI Fly
• Go to Profile -> Login
• There is no "Google Login" option
• Entering your Google credentials results in invalid password, because the Fly app is trying to login with a DJI user/pass, not a google one.
• There is no way to login to Fly and the account is now useless except for on the forum.
  

Solution:
Add Google login to DJI Fly or remove it as an option from this forum.

Workaround:
Currently your forum account authentication options are not compatible with your apps.  I'm not the first to notice this - (see here: https://forum.dji.com/thread-156305-1-1.html)

You can create a DJI account first and then associate it with a google login.  So, you can't do it in the reverse order.  Create your DJI account first using your google email.  When you try to login with google later, it will ask you to associate the external account with the pre-existing DJI account.

To be clear:

• Create a DJI account username/password first - do not login with google.
• Finish setting up your account, verifying your email, etc.
• Logout.
• Now, login with the Google option that uses the same email as the DJI account.
• On first login, you will get a prompt that you can associate this google acocunt with an existing DJI account, do it.
• Now, you can still login to DJI Fly with your DJI username/password and log into this forum with the google auth.
  

Or, avoid the external providers because DJI doesn't support them.

Here is my account I created using the workaround.  I created the DJI account first then associated it with the google login.  I can still login to these forums with google and can still log into the fly app with the DJI account.

This really should be fixed.

Oh... that explains it. I too am now unable to fly as I can't log into the DJI Fly app. I created an account on the DJI website using Sign-in with Google.
This is ridiculous, fix your app, or remove that option from your website!
Edit: Also the "register with phone number" doesn't work. After I select a password and CAPTCHA I get an error of: "Invalid email". There is no option to enter an email when registering with phone number.

Ok, found a solution: Reset your password online using the link in the account page. This will then create a password for your account, which can be used to log in to the Fly app.

go into your phone and under your google account app , you need to remove old phones connected to your account and make your current phone the main phone. i have a galaxy s20 and my old galaxy s6 was still connected.

DJI Natalia Posted at 1-6 19:57
Hi Jason, I have sent you a PM, please check it later, thanks.

Hello .i have same problem.  I cant activitate my drone by google play email . What should i do . I have the mini 2

djiuser_pbvy1xr103MQ Posted at 11-12 14:02
Hello .i have same problem.  I cant activitate my drone by google play email . What should i do . I have the mini 2

Hi there, sorry for the inconvenience caused. Please refer to the methods provided above to see if it works or not.
If the issue still persists, please PM me your DJI account and provide me with a screenshot of the error message, I'd like to help you check it. Thanks.

In fact, this is quite an important question. Many users have encountered this problem, including me. Apparently, this app has not been finalized yet. In my opinion, an unqualified specialist was engaged in developing the app.

djiuser_x0EAux340yC2 Posted at 3-4 13:56
In fact, this is quite an important question. Many users have encountered this problem, including me. Apparently, this app has not been finalized yet. In my opinion, an unqualified specialist was engaged in developing the app.

Hi there, sorry for any inconvenience. Could you please download and install the latest app through the link below to see if it works? If not, please tell us more detail about the issue you encountered. We will do our best to help. https://www.dji.com/downloads?site=brandsite&from=nav

Hello Everyone. Coming to this issue a year later.

I have experienced the exact same problem as the OP.

I'm very surprised that, from the responses on this forum, the admins seem so unconcerned about this issue. The app has been built in a way that prevents your users from using it when they follow your established procedures.

Surely this should be cause for immediate action?

Instead, we are being referred to user-generated workarounds? I genuinely don't understand.

DJI is a top-of-the-line company with groundbreaking products. This oversight seems incongruous with your brand identity and standards.

JasonEades Posted at 2020-1-7 05:12
In relation to the DJI Fly app and probably other DJI apps, the account process appears to be broken if you do the initial login/account creation on this forum with Google or presumably any of the other external auth providers.

Here are the steps to reproduce:

Jason,

Thank you for your detailed review of the problem and potential solutions. I'm having the same problem and this is a HUGE help.

Josh Comninellis Posted at 6-1 05:43
Jason,

Thank you for your detailed review of the problem and potential solutions. I'm having the same problem and this is a HUGE help.

Hi there, we are sorry for any inconvenience. May I confirm if you've logged into the account successfully now? If not, please provide us with more details such as a screenshot for further checking.

If anyone is still having trouble, I was finally able to reset the password through my computer's browser. Attempting to with the DJI app literally does nothing.

This is still a problem YEARS after it was reported. I just spent several hundred dollars on one of your drones and being unable to do something so trivial as log in to the app, is a really bad look and user experience. Fix it

Gregory West Posted at 1-24 18:56
This is still a problem YEARS after it was reported. I just spent several hundred dollars on one of your drones and being unable to do something so trivial as log in to the app, is a really bad look and user experience. Fix it

Hi there, thank you for reaching out. May I know have you followed the above instruction to see if it could work or not?

If the issue still persists, please provide us the screenshot for further checking, thanks.

Cypher1 Posted at 2020-8-1 06:00
Ok, found a solution: Reset your password online using the link in the account page. This will then create a password for your account, which can be used to log in to the Fly app.

Where did you find that link? Is it somewhere in the account page here, on this forum?
Yes, it is 2024, and the ridiculous issue is still not fixed...

PGA Posted at 4-4 21:30
Where did you find that link? Is it somewhere in the account page here, on this forum?
Yes, it is 2024, and the ridiculous issue is still not fixed...

Hi there, may I know if you meant you also could login by the Google account?

If yes, in order to better to assist, would you please provide us a recording about your operation? We will further check with our relevant team to see how to sort it out, thanks.