Hey Guys,

I've owned the Mavic Air for a couple of years now. I don't use it that much anymore but have plans this year for it. Hence I've been testing it out. BUT as the title suggests:

Recording video is dog sh**! Its all stuttery as you can see in this video:


I am on all the latest and greatest firmware.

The issue occurs wether I am using my Huawei P20 Pro OR iPhone 7. I have tested video recordings to my SD Card AND Internal Storage. It is the exact same, so this is not an SD Card issue.

The SD card is SanDisk Extreme, 32GB, MicroSD V30 HC 1, U3, A1

I have another issue where my controller sometimes disconnects from the drone and I believe its related to the Huawei as the iPhone didn't disconnect yesterday. I think this is a seperate issue though, so would primarily like to solve the stuttery video issue first.

Any ideas?

Gimbal calibration ?

lannes Posted at 1-10 03:28
Gimbal calibration ?

Ok I will try the Auto Calibrate Gimbal option next flight
EDIT: I will try it now in the office and record some footage.

Issue still exists after I did 'Auto Calibrate Gimbal' option.

Shay13 Posted at 1-10 03:51
Issue still exists after I did 'Auto Calibrate Gimbal' option.

Have you reflashed the firmware again, just to be sure it upgraded properly

lannes Posted at 1-10 05:53
Have you reflashed the firmware again, just to be sure it upgraded properly

How do I go about this?

Shay13 Posted at 1-10 06:11
How do I go about this?

So I used DJI Assistant 2 and here are my findings:

- Refreshed Firmware of Mavic Air to (the latest): V01.00.0620

- DJI Assistant 2 cannot pick up the controller whilst it is connected via (official) USB cable (USB 3 Slot). Windows constantly makes that 'USB Connect / Eject' sound.

After the Firmware was refreshed, it still struggles to record:

(updated video in my office)


I downloaded all (5) available log files for the Mavic Air (past 4 flights. The most recent flights were in my office, just testing recording):

- Flight Record & Sensing
- Navigation
- Gimbal
- Camera
- System

Log Files: https://www.dropbox.com/sh/szaam ... kwtypb2idZ9j4a?dl=0

Hi, thank you for reaching out and we do apologize for the inconvenience caused. Since you've managed to exhaust the troubleshooting steps that could possibly rectify the problem on your drone, however, it seems that the problem persists, we highly recommend sending the unit into our repair facility for further evaluation. You may refer to the link below. Thank you for your kind and understanding.

https://www.dji.com/support

OK, I will open up a support ticket. Thank you

Sounds like a problem with video processing. Encoder Error. And the gimbal is not to blame.