My 2-year-old DJI Mobile is refusing to charge. The battery system led keeps showing pulsing red light even after hours of charging. when I unplug the charger the battery goes totally dead and the mobile doesn't turn on. Please help. I hadn't been using the Osmo for long and I had left the battery inside. Is that the problem.

Hi, thank you for reaching out and we do apologize for the inconvenience. I will highly recommend you to contact our support team at https://www.dji.com/support for you to open a ticket. We will conduct an evaluation on your unit and then the corresponding resolution will be provided. Please note that DJI can only provide a possible warranty repair for the units falling within the warranty period; otherwise, valid charges will apply. Thank you for your understanding and support!

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