djiuser_bIWAdoYJdn6a
lvl.1
Flight distance : 59865 ft
United States
Offline
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I had a fly-away in perfect conditions, no wind, 70% battery, well within range, no obstructions, etc. It simply just lost signal and was never seen again. I filed a claim and was told that because I could not return the aircraft, there was nothing I could do. But they did tell me that they would analze the flight data and give me tips on how to prevent flyaways in the future. Every time I emailed them, it took them three days to respond. After two weeks of back and forth, I finally received the instructions on how to upload the flight data. I was then told the results were "inconclusive." They were inconclusive, because nothing was wrong with the flight. It was within range, within battery capacity, in line of sight, and in no-wind conditions. The aircraft clearly should have flown home on its own, it had plenty of battery and no wind. But it never returned.
After two weeks of little to no response, I recieved an email from my case manager telling me the results were inconclusive and offering me a replacement aircraft for 30% off. 30% off of what? How much will the aircraft be? Again, no response. I then inquired from someone in the online-chat who told me that they were having someone send me a quote for the aircraft and that I would have that information in 24-48 hours. Again, no response. So I went to the online chat again todday, some response, 24-48 hours.
It is one thing to make a defective product and then ask your customers to pay for the replacement. But to make matters worse, you have a customer who is willing to pay for the replacement, but you cannot respond to tell me how much it is and how I go about ordering it.
I now have a controller, a case, two batteries, a charger, and a prop-guard all of which are completely useless to me. All I need is for someone to PLEASE RESPOND!!!!
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