Crazy mini
1050 8 2020-1-20
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djiuser_hjxoOpkZkt2P
lvl.1
Flight distance : 458497 ft
France
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Hello,
I did a flight Yesterday,the Mavic mini did an error (capteur error).after it changed  direction itself, crashed on the trees and After it fallen on the water.

I will try to dry the mini.
But, in the long term,it could be have some corrosion.

How i could work the warranty for repairing.

Screenshot_20200120-205617.png
2020-1-20
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi, I am sorry to know about this unfortunate incident and thank you for sharing your informative insights on what happened. I would recommend you contact our support team to start up a ticket at ( https://www.dji.com/support?site=brandsite&from=nav ). We have the professional team who would do their best to assists you with regards to this matter.Thank you.
2020-1-20
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m80116
Second Officer
Flight distance : 3264131 ft
Italy
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Sensor error... I've seen that happen for strong magnetic interference.

I think you should completely disassemble the Mini and try to displace as much water as you can. A isopropyl alcohol spray or complete bath would be advisable.
2020-1-20
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Lucas775
First Officer
Flight distance : 50642090 ft
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United States
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People would tell you to put it in a bag of rice for couple of days and do not turn it on before you dry it.
2020-1-20
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Geebax
Captain
Australia
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In any event, DJI put moisture sensors on the main electronics board, if they are activated you can kiss your warranty goodbye.
2020-1-20
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InspektorGadjet
Second Officer
Flight distance : 439915 ft
Spain
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Post logs to find out if it was pilot error, or drone error, only the the warranty may have you covered.
I suppose you dont have DJI Care refresh?
2020-1-21
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djiuser_hjxoOpkZkt2P
lvl.1
Flight distance : 458497 ft
France
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Thanks you for your reply.

Magnetic interférence could be possible but,there us a little bridge only..

From sunday (2 hours After the crash),the drone is on a box with bio rice...
I will be go out wednesday at the end of the day.
(3 complete  days)

I will try to post the logs as soin as possible.
I have dji Care refresh,but i would prefer tu use the normal waranty if possible.
I will do a ticket before..

2020-1-21
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DAFlys
Captain
Flight distance : 312090263 ft
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United Kingdom
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You can share your log here - https://www.phantomhelp.com/LogViewer/Upload/
2020-1-22
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m80116
Second Officer
Flight distance : 3264131 ft
Italy
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DJI Care Refresh is the one to go in this case. No way DJI will admit defeat, but CR will alleviate your nuisance.
2020-1-22
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