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Osmo Pocket won't stay on
6228 15 2020-1-20
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Osmopocket2020
lvl.1
Flight distance : 393100 ft
Canada
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I bought my osmo pocket on dji.com on black friday. It's brand new. I didn't open it til today. I'm trying to activate it but when i turn it on, it turns off by itself in a few seconds. The battery is fully charged. What's going on?
2020-1-20
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JE Rome
lvl.4
United States
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I seem to recall a small foam piece wedged between the gimbal head and the body. Has that been removed? Will it remain powered if plugged in to a wall outlet or power bank?
2020-1-20
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Osmopocket2020
lvl.1
Flight distance : 393100 ft
Canada
Offline

Yes, the little yellow foam piece was removed. The battery is fully charged. I can turn it on but in less than 10 seconds, it turns off by itself.
2020-1-20
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fansfe82067d
Captain
  • >>>
Australia
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Is there a memory card in it?  Maybe try another one?  Strangely I have seen that being the answer to some problems.
2020-1-20
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Osmopocket2020
lvl.1
Flight distance : 393100 ft
Canada
Offline

Tried it with a new card, an old card, and without a card. Tried turning on with the phone and app but turns off within 10 seconds.
2020-1-20
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djiuser_N7PIt9038UA1
New
Japan
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I have the same problem! I just purchased it today and cant seem to activate it. It turns off after 10 seconds. Please help!
2020-1-21
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Osmopocket2020
lvl.1
Flight distance : 393100 ft
Canada
Offline

djiuser_N7PIt9038UA1 Posted at 1-21 05:53
I have the same problem! I just purchased it today and cant seem to activate it. It turns off after 10 seconds. Please help!

I hope we didn't get the defected batch
2020-1-21
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djiuser_N7PIt9038UA1
New
Japan
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Osmopocket2020 Posted at 1-21 10:09
I hope we didn't get the defected batch

I just contacted dji customer service. Had mine replaced today and its working as intended.
2020-1-22
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Osmopocket2020
lvl.1
Flight distance : 393100 ft
Canada
Offline

djiuser_N7PIt9038UA1 Posted at 1-22 04:42
I just contacted dji customer service. Had mine replaced today and its working as intended.

I got to wait to send my in. One of the cons of buying things online I guess
2020-1-22
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi. I am sorry for the trouble this has caused. This is not the experience that we wanted you to have. Rest assured that our DJI support team will their best to assists you regarding this matter. Again, I am sorry for the trouble and thank you for your understanding.
2020-1-22
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Osmopocket2020
lvl.1
Flight distance : 393100 ft
Canada
Offline

Yeah pretty disappointed. Wasn't expecting it not work at all but hopefully it will be resolved soon. Learn my lesson though. Make sure to test out the product as soon as I receive it next time.
2020-1-22
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Badgersurfer
lvl.3
Flight distance : 14016 ft
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United Kingdom
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Did you by any chance purchase a Polar Pro gimbal guard. I had the same problem and when I looked closely the PP gimbal guard pushed the front edge of the round sticky label back just under the camera head. This made the label stick up and touch the gimbal thus preventing it from calibrating and then kept switching itself off after a few seconds. I used a scalpel to cut an angled edge on the PP gimbal guard so that it rode up over the label and also epoxyed the label down and it is now fine.
2020-4-25
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fleszdrone
lvl.1
Flight distance : 2280 ft
United States
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Hello,
My Osmo Pocket will not stay on after turning it on.  The battery is charged.  The Gimbal spins around crazy and has the Gimbal Protected message.  I went through all the online videos and fixes and still not working.
2020-8-27
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NiceJoke
lvl.1

Russia
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The same problem. Turns on, then just turn off
2022-1-25
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djiuser_KTXPPjSU7DmF
New

India
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Is this company’s default or can we do something on our own to repair it??
2022-2-23
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djiuser_KTXPPjSU7DmF
New

India
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This is a company’s default or can we do something on our own to fix it??
2022-2-23
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