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TRYING TO PURCHASE REFRESH
809 2 2020-1-27
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Mark Crissman
United States
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I am now at a different step and needing help.  Was not able to purchase Refresh within the 48 hours of activating due to site said my SN was not valid.   I made the freakin video and sent it in.  got an email back that it was accepted and one final step left to take.  no idea what that step is cause it didn't say but there was a link for the site which i already have an account on and signed in but didn't see anything there that i had to do.
So now i try to purchase Refresh and it STILL says it is not a valid SN.
How do I get ahold of someone to tell me why it will not take the SN??   
I have also sent an email to DJICARE but have been told in the past that they have not received them???

SN 09Y1FAB00S0119

sent email from my address-  mimi.ferraro@va.gov
address on acct is

Fivespringsranch60@gmail.com
2020-1-27
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DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Mark, we are sorry for the trouble that you had experienced. I am able to trace the email that you sent a few hours ago, I will confirm the issue with the proper team and provide you an update asap.
2020-1-27
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SupBro
First Officer
Flight distance : 1454193 ft
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United States
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Dude, I know dealing with them is frustrating, the fastest way is to call them.

UNITED STATES & CANADA

+1 (818) 235 0789

Mon-Fri 7:00AM - 5:00PM (PST)
2020-1-28
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