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Not caused by a product malfunction?
865 3 2020-1-30
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djiuser_hanRCa54ZmUh
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I recently got a DJI mavic air, some where at 9 Jan.
When I use the usb-port On the controller  to connect my phone. The plastic piece Inside the controller drop off from the port. Since it’s first time use, I assuming it’s defect.
I was very confident that I can claim the warranty. However,I end up with paying $160 for a USB port I never successfully  use. Compare to USB port of my old laptops, still working well after 5 years everyday use with printer, charging cable etc.  After checking this forum I realized the Products of DJI are always perfect, all the problems are user error. God damn service quality.
2020-1-30
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DJI Mindy
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We apologize for the troubles with the remote controller, may we have the case number so that we are able to check more details of damage assessment and help?
2020-1-30
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djiuser_hanRCa54ZmUh
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United States
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DJI Mindy Posted at 1-30 02:49
We apologize for the troubles with the remote controller, may we have the case number so that we are able to check more details of damage assessment and help?

Glad you can help
2020-1-30
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DJI Mindy
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I have received your case number via the PM, your concern has been escalated to the appropriate department for further verification, we will have someone to contact you soon, please wait patiently, thank you.
2020-1-31
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