Could you please check into my Case # CAS-3942026-Y7H2X2.


This is for a Mavic 2 Controller which has a damaged micro USB Charging Port.   This port has been documented (from my reading) to be a weak link in the design and I hope it would be covered under warranty.


Thank You.

We're sorry that you are unable to use your aircraft for the meantime due to damage micro USB charging port. Pulling up the case number (CAS) you've provided, it seemed that the remote controller to your Mavic 2 just arrived at our repair facility. We highly encourage you to visit our online REPAIR PROGRESS INQUIRY in getting updates with your repair case. The damage assessment team will have to check and confirm the unit's extent of its damage. We thank you for your patience and understanding.

Will we be notified of any other actions during the repair?