Hi, checking on return/refund status


RMA # 3923407-M5X9X5


Thanks

Hi jaaronwhite, may we have the returned shipping label for further support?

I don’t have the return label because it is on the package. Here is a picture of the receipt for the shipment.

jaaronwhite Posted at 2-4 13:36
I don’t have the return label because it is on the package. Here is a picture of the receipt for the shipment.

Thank you so much for the details, there is shipping label in the receipt, the package has been delivered, we will push the related team to diagnose and approve the refund as soon as possible. Appreciate your patience.

An update for your case: the unit has bee received the we have refunded physical units, DJI Care Refund is pending and we will inform the related team to proceed as soon as possible.