Hi,

I received an email from Katy and replied with my shipping information for replacement 6 days ago but no response yet. I have a paid shoot scheduled in a week so I'm hoping to have the replacement by then.

Any update on the status of case no. CAS-3960739-Q3F3R6?

Thanks.

Hi, we're sorry to know that you are still waiting for response. We'll seek the attention of the designated team for further assistance. We thank you in advance for your patience and understanding.

DJI Diana Posted at 2-8 11:26
Hi, we're sorry to know that you are still waiting for response. We'll seek the attention of the designated team for further assistance. We thank you in advance for your patience and understanding.

Thanks Diana. Any update yet?

djiuser_M5IBUk9gAbsh Posted at 2-10 06:59
Thanks Diana. Any update yet?

Sorry for the later update, the email has been replied, please check, thank you.